MWC 2025: Amdocs Announces the Availability of its amAIz Suite and AI Agents on Google Cloud
ACCESS Newswire 26-Feb-2025 4:31 PM
The amAIz Suite now leveraging Google Cloud capabilities will further accelerate generative AI adoption in the telecom industry
JERSEY CITY, NJ / ACCESS Newswire / February 26, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced its amAIz Suite and amAIz Agents are now available on Google Cloud Marketplace.
This collaboration represents a significant milestone in Amdocs' commitment to accelerating AI adoption in the telecommunications industry. It enables communications service providers (CSPs) to seamlessly access and deploy Amdocs' telco-specific AI solutions, leveraging the scalability and security of Google Cloud's infrastructure. Further, Amdocs' amAIz Generative AI Platform is now available on Google Cloud Marketplace, which will also help CSPs accelerate AI adoption by making it simple to access and deploy Amdocs' telco-specific AI solutions.
Google Cloud technology integrated into amAIz Suite includes:
amAIz Agents leveraging Google Cloud's AI: New proactive amAIz Agents are using Google Cloud's AI tooling and capabilities including Vertex AI and Gemini, extending the Amdocs models of choice. This enables the agents to drive advanced automation across care, sales, marketing, and network domains, optimizing both customer experiences and business operations.
Integration with Customer Engagement Suite: amAIz Agents seamlessly integrates with Google Cloud's Customer Engagement Suite to enhance customer engagement by leveraging AI-driven capabilities for personalized and efficient customer interactions.
The Amdocs AI and Data Platform with BigQuery: Google Cloud's gen AI-ready unified data platform provides a robust data lakehouse and analytic capabilities, enabling large-scale and secure data analysis for informed decision-making.
"Our work with Amdocs marks an important step forward in bringing advanced AI solutions to the telecommunications industry," said Angelo Libertucci, Global Industry Lead, Telecommunications, Google Cloud. "By leveraging Google Cloud's modern infrastructure, data solutions, and AI capabilities, Amdocs empowers CSPs to accelerate their digital transformation journeys and deliver exceptional experiences to their customers."
"We're excited to expand our collaboration with Google Cloud and bring the power of amAIz to the Google Cloud Marketplace," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "This milestone simplifies the adoption of our AI framework for service providers and paves the way for groundbreaking innovations in customer care, operations and more. By integrating our telecom-specific AI suite with Google Cloud's world-class AI infrastructure and omnichannel contact center functionality, we empower service providers to seamlessly blend generative AI into dramatically enhanced customer experiences."
Supporting Resources
About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business
markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024 filed on December 17, 2024 and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025.
Media Contacts
Michael Zema
Amdocs Public Relations
Mzema@amdocs.com
SOURCE: Amdocs Management Limited
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