Business Wire 8-Nov-2018 3:21 PM
Illinois American Water reminds homeowners that now is the time to safeguard their home plumbing to prevent water damage from frozen and burst pipes. Tips also address frozen water meters, which can bring costly plumbing repairs and replacement fees along with headaches and unexpected expense for homeowners.
"We want to remind customers that sub-freezing temperatures for an extended period can cause pipes in vulnerable areas to freeze and burst, resulting in costly damage," said Mike Smyth, vice president of operations. "By taking the proper preventive steps now, customers can avoid frozen pipes and water meters and the need to make expensive repairs to damaged plumbing inside and outside of the home."
Illinois American Water encourages residents to take the following precautions to reduce the risk of freezing and bursting pipes:
Before frigid weather sets in:
When temperatures are consistently at or below freezing:
If your pipes freeze:
When you are away:
Customers will receive a Cold Weather Tips bill insert in their November bill. They can also access information at www.illinoisamwater.com in our online learning center.
Illinois American Water also advises that sub-freezing temperatures can cause aging water mains to break and cause water to cover roadways. If you see a leak, your water service is disrupted or you experience low pressure, please contact the company's 24/7 customer service center at 800-422-2782 to report an emergency. For general inquiries, call between 7 a.m. to 7 p.m.
About Illinois American Water - Illinois American Water, a subsidiary of American Water (NYSE:AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville.
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly-traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to over 14 million people in 45 states and Ontario, Canada. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.
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