Infosys Enables Citizens Energy Group to Navigate Next Phase of Its Customer Service Transformation
PRNewswire 29-Nov-2018 1:29 PM
INDIANAPOLIS, Indiana, November 29, 2018 /PRNewswire/ --
Infosys (NYSE:INFY), a global leader in next-generation digital services and consulting, today announced that it has been selected by Citizens Energy Group (Citizens) to enhance the company's customer service experience. As part of this engagement, Citizens will transform its customer service by leveraging 'Infosys Preconfigured Accelerator for Customer Experience (PACE)', an industry leading framework tuned for Oracle Utilities Customer to Meter (C2M) platform. Infosys is a Platinum level member of the Oracle PartnerNework (OPN).
(Logo: https://mma.prnewswire.com/media/633365/Infosys_Logo.jp )
Citizens will replace its current Customer Information Systems (CIS) with Oracle Utilities C2M, an offering that combines market-leading CIS and meter data management capabilities in one complete solution. Being delivered using Infosys PACE, this implementation will modernize Citizens customer services, self-service and meter data management processes.
The implementation will be one of the first Oracle Utilities C2M based customer service transformations in the world and will provide new tools and processes to improve customer satisfaction, while helping increase employee productivity and efficiency. Infosys will deliver this transformation through the Infosys Innovation Hub in Indianapolis.
Sudip Singh, Senior Vice President and Industry Head - Services, Utilities, Resources, Energy, Infosys, said, "We are delighted to collaborate with Citizens Energy Group in their customer service transformation journey. Infosys PACE with the Oracle Utilities C2M platform is a thoughtfully designed solution that offers the flexibility, nimbleness and cost-effectiveness needed to help Citizens Energy Group navigate their transformation journey seamlessly."
Curtis Popp, Vice President of Customer Operations at Citizens Energy Group, said, "At Citizens Energy Group, we're excited to be working with Infosys and Oracle to implement a new CIS and accomplish our strategic goals, including improved customer satisfaction and employee engagement. The experience and expertise of Infosys employees is paramount to the success of this complex project."
Rodger Smith, Senior Vice President and General Manager, Oracle Utilities, said, "It is critical that utilities begin to move towards a more customer-centric grid model and to get there they need a modern CIS system to deliver seamless user experiences. With Oracle and Infosys, Citizens has the technology and know-how to transform their approach to customer service."
About Citizens Energy Group
Citizens Energy Group provides safe and reliable utility services to about 800,000 people in the Indianapolis area. Citizens operates its utilities only for the benefit of customers and the community. Additional information is available online at http://www.CitizensEnergyGroup.com - Facebook - Twitter - YouTube
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.
Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates.
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit http://www.infosys.com to see how Infosys (NYSE:INFY) can help your enterprise navigate your next.
Safe Harbor
Certain statements in this press release concerning our future growth prospects are forward-looking statements regarding our future business expectations intended to qualify for the 'safe harbor' under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, fluctuations in foreign exchange rates, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal or expiration of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2018. These filings are available at http://www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. In addition, please note that any forward-looking statements contained herein are based on assumptions that we believe to be reasonable as of the date of this press release. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company unless it is required by law.
SOURCE Infosys
