CHRISTUS Health Partners With Avaya to Enhance Patient Experiences
Business Wire 13-Feb-2019 8:00 AM
More than 60 hospitals and 175 clinics in the CHRISTUS Health network
rely on Avaya communications
Avaya Holdings Corp. (NYSE:AVYA), a leading provider of communications
solutions for the healthcare industry, today announced that CHRISTUS
Health has implemented Avaya IX Contact Center solutions to help
digitally transform their business and provide enhanced patient
experiences.
CHRISTUS Health is an international Catholic, faith-based,
not-for-profit health system with more than 600 centers, including
community hospitals, walk-in clinics and health ministries across the
United States and Latin America, and has been an Avaya customer for more
than twenty years. With its recent partnerships with Trinity Mother
Frances and Good Shepherd Health Systems, they were facing multiple
challenges integrating these new facilities while still delivering a
differentiated and enhanced healthcare experience.
In April 2017, CHRISTUS Health turned to Avaya to help craft a long-term
digital transformation plan to streamline and harmonize their care team
and staff's ability to engage and communicate with patients to optimize
their experiences. The company's existing mix of legacy Mitel, ShoreTel,
and Cisco systems was creating a logistically impractical and
inefficient environment that was costly to maintain. CHRISTUS Health
chose an Avaya communications platform to begin migrating and
consolidating their extensive network to Avaya's IX Digital Contact
Center solutions, with the full implementation to be completed in 2020.
"CHRISTUS Health strives to provide innovative health and wellness
solutions that improve the lives of individuals and communities," said
Lynn Gibson, CHRISTUS Health VP & CTO. "We partnered with Avaya based on
experience and flexibility proven by our two-decade long partnership. We
can have peace of mind with Avaya's advanced solutions that allow us to
improve efficiency, increase revenue, and enhance both our Associate and
patient experiences, all while allowing us to remain a leader in the
ever-changing healthcare landscape."
"An open, flexible communications solution with omnichannel, automation
and analytics is critically important to the successful digital
transformation of healthcare systems," said Tara Mahoney, Senior
Director, Global Healthcare Practice Leader, Avaya. "Avaya and CHRISTUS
Health, together, developed an innovative plan to help transform patient
and care team experience, leveraging communications solutions to
increase efficiency and drive growth."
To learn more about Avaya's Healthcare solutions visit us at booth #6541
at the HIMSS Global Conference & Exhibition 2019 at the Orange County
Convention and Exhibition Center in Orlando, FL from February 11-15.
For more information about Avaya Healthcare solutions:
About CHRISTUS Health:
At CHRISTUS Health, we deliver a complete healing experience that
respects the individual. We serve our communities with dignity. And with
a good deal of admiration. CHRISTUS Health is a Catholic, not-for-profit
system made up of more than 600 centers, including long-term care
facilities, community hospitals, walk-in clinics and health ministries.
We are a community 45,000 strong, with over 15,000 physicians providing
individualized care. Sponsored by the Sisters of Charity of the
Incarnate Word in Houston and San Antonio and the Sisters of the Holy
Family of Nazareth, our mission is to extend the healing ministry of
Jesus Christ to every individual we serve.
About Avaya
Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE:AVYA). For over
one hundred years, we've enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we're committed
to innovation, partnership, and a relentless focus on what's next. We're
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.
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Source: Avaya Newsroom
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