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PRNewswire 17-Apr-2019 8:00 AM
SAN FRANCISCO, April 17, 2019 /PRNewswire/ -- Salesforce (NYSE:CRM), the global leader in CRM, today announced new Einstein services that enable admins and developers to build custom artificial intelligence — all with just a few clicks or a single line of code.
The use of AI has become increasingly prominent in business. More than six billion predictions are generated every day by Einstein AI capabilities embedded across Salesforce, putting the power of machine learning at the fingertips of millions of sales, service, marketing and commerce professionals. Einstein enables business users to be smarter and more productive, so they can spend time and resources on what matters most — their customers.
Companies must continue to accelerate and expand their use of AI to remain competitive, but each has unique processes, data and use cases that require customized AI. With a global shortage of data scientists necessary to build these tailored AI solutions, Salesforce has been bridging the skills gap by empowering Salesforce developers and admins with "point and click" solutions and low-code services in the Einstein platform.
Today the company expands its mission to democratize AI development with new Einstein Services for admins and developers — enabling them to harness their knowledge, bridge the skills gap and bring new levels of customized AI to their business.
Deploy Custom AI With Clicks or Code
Einstein Platform Services bring a wide variety of machine learning capabilities — such as image recognition, sentiment, intent and more — directly into Salesforce's trusted and secure infrastructure. Using just a single line of code — no model setup, training or data science skills required — developers can deploy these services into any Salesforce page or build a reusable AI-powered Lightning Web Component, which admins can then deploy to end users with just a few clicks. The latest Einstein Platform Services include:
Embed AI-Powered Predictions Anywhere
Every company wants to transform their data into AI-powered forecasts to be more predictive about business and customer outcomes. The Einstein platform makes it possible for admins and developers to apply AI to build AI models to predict any outcome in Salesforce — at scale. Now, intelligent predictions are embedded at the point of decision making – whether that's inside Salesforce with Einstein Prediction Builder and Einstein Discovery, or in an external system with Einstein Predictions Service — so that every employee can be smarter, more predictive and productive.
Democratize Trusted AI
The implications of AI are unlike those posed by other technologies because of the pace of disruption it will bring and the levels of uncertainty around its potential impact. Salesforce recognizes that it is not enough to just make AI accessible; every developer, admin and end user of AI must also be empowered to use AI in a transparent, responsible and accountable way. As AI technology continues to change and evolve, Salesforce commits to upholding its number one value of trust and delivering the tools and understanding necessary to identify and mitigate harmful AI bias:
"The promise of AI is no longer reserved for data scientists. With Einstein, we are empowering developers and admins — the lifeblood of every Salesforce deployment — to make customizable AI a reality for their business," said John Ball, EVP and General Manager, Salesforce Einstein. "But our mission goes beyond just making the technology more accessible, we are committed to democratizing AI that people can trust and use appropriately."
"At DuPont, we're implementing a broad cultural change focused on data and agility. With Einstein, our employees are seeing the benefits of looking ahead with predictions and sparking new dialogue with forward-looking insights," said DuPont IT Director, Digital Innovation, Andi Le. "Ultimately, Einstein has the potential to fundamentally change how we plan our days, weeks and overall strategies."
Adventure Awaits at TrailheaDX: Dedicated to Clicks, Code and People Who Create
TrailheaDX, Salesforce's fourth annual developer conference, takes place May 29-30 in San Francisco, with 200+ technical sessions, 20+ topics covered in hands-on workshops and 8 bootcamp tracks for Salesforce developers, administrators and architects. The event is designed to empower a new generation of developers to create connected experiences, build apps fast and skill up. For more information, please visit: https://www.salesforce.com/trailheadx/
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About Salesforce
Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE:CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit https://www.salesforce.com, or call 1-800-NO-SOFTWARE.
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SOURCE Salesforce