PRNewswire 24-Jul-2019 10:00 AM
LAS VEGAS, July 24, 2019 /PRNewswire/ -- At its annual seller event, eBay Open, eBay today launched two significant new tools that will enable sellers to better manage and grow their business, and announced a series of robust seller protections. This is part of the Company's ongoing commitment to create the world's most powerful selling platform.
New and Updated Tools
The new tools enable sellers to better manage their business by giving employees secure and limited access to their eBay Seller Hub, and improved inventory pricing insights through the Terapeak integration.
"Our sellers have told us that we need to do more to have their backs when they do everything right but something still goes wrong," said Wendy Jones, Senior Vice President, Global Operations. "We're committed to making significant investments in protecting our sellers and I'm delighted that today we're announcing these new protections."
For top-rated sellers located in the US and who offer 30-day returns, eBay is introducing two new financial protections. First, eBay will issue a seller invoice credit to cover return label cost if a buyer makes a false "item not as described" claim. Second, eBay will now allow these sellers to issue partial refunds for all items that are returned damaged. These protections will be live in the U.S. on October 1, 2019.
The Company is also making it easier for all sellers to report buyers who violate eBay policies and has created a simple, clear set of consequences if something does go wrong. These protections are rolling out in the U.S. now.
Today, eBay also announced Managed Delivery, a cost-effective fulfillment service to launch next year, beginning in the U.S., that will provide shoppers faster and more reliable delivery on millions of popular products. The initiative will enable sellers with high-volume inventory to meet rising consumer expectations while reducing cost and complexity. Managed Delivery will provide sellers the ability to store, pack and ship their products through expert logistics partners managed by eBay. The new service allows sellers to store inventory closer to buyers in strategically located warehouses across the country, resulting in faster delivery time and lower shipping costs.
Each year eBay brings together more than 1,500 sellers to learn about the newest updates to eBay and breakout sessions focused on managing, growing and converting their business. Today, eBay kicks-off its fourth annual eBay Open "seller-bration" in Las Vegas.
eBay By the Numbers
*Multi-User Account Access is rolling out to all U.S. sellers that are opt-ed into Seller Hub.
**Terapeak Product Research is rolling out to all U.S. sellers that have a Basic, Premium, Anchor and Enterprise eBay Store Subscription.
eBay Inc. (NASDAQ:EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. In 2018, eBay enabled $95 billion of gross merchandise volume. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com.
www.ebay.com)" alt="eBay (www.ebay.com)">
View original content to download multimedia:http://www.prnewswire.com/news-releases/ebay-launches-multi-user-account-access-and-terapeak-pricing-insights-to-unlock-seller-productivity-significantly-strengthens-seller-protections-300890083.html
SOURCE eBay Inc.