SoundHound AI Extends Five Guys Collaboration—Over 1 Million AI Orders Processed and Counting

AI-Powered Ordering Takes Center Stage at Hundreds of Five Guys Locations

SoundHound AI, a global leader in conversational AI, has renewed and expanded its partnership with Five Guys, one of the most recognized names in the fast-casual dining scene. This move comes after more than a million customer orders have been processed through SoundHound’s AI-powered ordering system at Five Guys’ restaurants.

With the latest agreement, even more franchisees will have access to advanced AI ordering capabilities, bringing seamless voice experiences to customers across hundreds of locations.

Key Partnership Details: Over a Million AI Customer Interactions Processed

Operational Efficiency and Customer Experience Gain a Boost

What’s different about this collaboration? For Five Guys employees, SoundHound’s voice AI helps eliminate missed orders by answering 100% of incoming calls, even during busy peaks. The system has been specifically trained on the Five Guys menu, ensuring customers speak as naturally as they would to another human.

This has two immediate impacts: customers get fast, accurate service, while staff can focus on food prep and on-premise experience without being sidetracked by ringing phones.

Technology Insights: From Seamless Ordering to Complete Customer Support

SoundHound’s AI solution goes beyond just taking orders. It can inform customers about menu items, current specials, allergen information, and operational details like hours or parking—handling queries that often take up valuable staff time.

Five Guys’ CIO, Zerrick Pearson, credits the partnership with supporting both customers and team members, calling the solution a "real impact" on service quality. Likewise, SoundHound AI’s technology is now part of daily operations at over 10,000 restaurant locations worldwide—a marker of its growing adoption.

Main Takeaways: AI Voice Technology is Reshaping the Restaurant Experience

• Five Guys has already processed more than 1 million interactions using SoundHound’s AI ordering agents.
• Franchisees will gain more flexible options to integrate the technology—ensuring consistent service across locations.
• SoundHound AI now powers voice experiences at more than 10,000 restaurant sites.
• The partnership underlines a broader industry trend: voice AI is now a frontline tool for improving both guest satisfaction and operational efficiency.

What this Means for Investors and the Industry

SoundHound’s growing restaurant footprint and long-standing partnership with an industry leader like Five Guys are both validation points for its technology. The fact that Five Guys is expanding the use of AI ordering to more franchisees suggests meaningful operational benefits and possibly a template other chains could soon follow.

For investors and industry watchers, the move shows that advanced voice AI isn’t just a novelty—it’s rapidly becoming vital infrastructure for major brands looking to deliver reliable, rapid, and human-like service at scale.

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