ServiceNow Boosts Public Sector AI Security as Moveworks Achieves FedRAMP Moderate Authorization


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ServiceNow Boosts Public Sector AI Security as Moveworks Achieves FedRAMP Moderate Authorization

FedRAMP Recognition Unlocks Secure AI for Federal Agencies

ServiceNow has announced that its recently acquired Moveworks platform has secured FedRAMP Moderate Authorization—a milestone that unlocks secure conversational AI for U.S. government agencies, defense contractors, and other public sector organizations. This designation allows federal entities to deploy Moveworks’ AI-powered assistant platform, offering automation, multi-language support, and streamlined workflows with assurances on data security and regulatory compliance.

Key Benefits: Unified AI Support for the Federal Workforce

Moveworks is positioned as a front door for government digital transformation, serving over 100 languages and enabling personnel to search and act across a suite of business tools. The platform’s proprietary Reasoning Engine is designed to understand and execute complex government workflows, reducing manual workloads and helping agencies adapt to personnel and resource challenges.

Key Moveworks Benefits Details
FedRAMP Moderate Authorization Meets stringent federal security, privacy, and compliance standards
AI-Driven Automation Reduces manual resolution of routine IT, HR, and Finance requests
Proprietary Reasoning Engine Understands, plans, and executes multi-step workflows
100+ Languages Supported Ensures consistent support experience for the global federal workforce
Native and Standalone Integrations Works natively with ServiceNow or as a standalone AI assistant
GovCloud Infrastructure Built on AWS GovCloud, supporting secure, dedicated public sector use

Operational Impact: Efficiency, Security, and Compliance at Scale

Federal agencies face the dual challenges of technical debt and staffing shortages, all while navigating strict compliance requirements. Moveworks aims to address these hurdles by automating high-volume, routine requests and providing a unified conversational interface that meets employees where they work. With its deep service integration and secure, end-to-end automation, the platform extends the reach and efficiency of limited teams, aiming to improve mission readiness and public outcomes.

Looking Ahead: Commitment to Higher Standards and Broader Federal Reach

This FedRAMP Moderate Authorization is just one step in ServiceNow’s broader public sector expansion. Moveworks plans to pursue additional certifications, including FedRAMP High and Impact Level 5 (IL5), seeking to further meet the needs of defense and security-sensitive operations. Already trusted by organizations like Leidos, ManTech, and Broadcom, Moveworks’ adoption among civilian and defense agencies is set to expand.

Key Takeaway: Secure, Scalable AI Set to Transform Government Operations

The move signals ServiceNow’s commitment to modernizing federal workflows through secure, scalable AI. As Moveworks demonstrates its technology at the upcoming ServiceNow Gov Forum on March 5, 2026, stakeholders across the public sector may see this as a pivotal moment for unified, conversational AI adoption focused on compliance and real-world mission outcomes.

Want to learn more? Visit the Moveworks GovCloud page or view its FedRAMP marketplace listing.


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