Waterdrop’s 2024 ESG Report Highlights: 500,000 Rural Beneficiaries and AI Innovation Take Center Stage
Expanding Rural Healthcare Access—Over 500,000 Beneficiaries in Focus
Waterdrop Inc.’s 2024 ESG Report showcases an impactful expansion in rural medical access, with more than 500,000 people now benefiting from its network of 167 rural clinics nationwide. In 2024 alone, the company added 30 new clinics—furthering its commitment to underserved populations. This ongoing push reflects Waterdrop’s central goal: to integrate insurance and healthcare services for broader social good, with a specific eye on supporting vulnerable groups, rural communities, and those facing significant health challenges.
| Key Social Initiatives | 2024 Data |
|---|---|
| Total Rural Clinics | 167 |
| New Clinics Built in 2024 | 30 |
| Rural Beneficiaries Served | 500,000+ |
| Cumulative Medical Relief Funding | RMB 50 million+ |
| Medical Crowdfunding Support | 3.4 million patients, RMB 67.5 billion raised |
AI Innovation Accelerates—Over 100 AI Patents and the Waterdrop Guardian LLM
Technological advancement remains central to Waterdrop’s ESG efforts. The 2024 report details over 100 granted patents in artificial intelligence and spotlights the "Waterdrop Guardian" large language model (LLM), now officially registered and operational. With a 2024 R&D spend of RMB 217 million, Waterdrop’s AI insurance expert can now interpret over 7,000 products, respond to more than 10,000 health queries, and maintain 50-minute advisory conversations—all supporting improved user access and experience across the insurance spectrum.
This momentum extends to product inclusivity: Waterdrop launched 174 new inclusive insurance products in 2024, making significant inroads for seniors, women, and those with pre-existing conditions. Claims paid under such policies topped RMB 38.13 million this year.
| Innovation Metrics | 2024 Data |
|---|---|
| Authorized AI Patents | 100+ |
| LLM-Related Patent Applications | 48 |
| R&D Investment | RMB 217 million |
| New Inclusive Insurance Products | 174 |
| Pre-existing Condition Claims Paid | RMB 38.13 million |
Sustainability Commitment—Significant Cut in Carbon Emissions
Waterdrop is sharpening its environmental focus. The 2024 ESG Report discloses— for the first time—Scope 1–3 greenhouse gas emissions, energy use, and waste management. Most notably, Waterdrop reported operational emissions of 402.22 tons of CO2 equivalent for 2024, a 33.32% reduction year-over-year. This progress points to deeper integration of sustainability practices and transparency, with continued attention to environmental precision in future reporting cycles.
| Environmental Metric | 2024 Result |
|---|---|
| GHG Emissions (tons CO2e) | 402.22 |
| Year-over-Year Emission Change | -33.32% |
Governance and Social Impact—ESG ‘A’ Rating and Endorsements
The ESG report confirms Waterdrop’s industry leadership, maintaining its ‘A’ ESG rating and drawing strong praise from external academic and regulatory experts for data transparency, stakeholder alignment, and governance reliability. Highlights also include Waterdrop’s medical crowdfunding being formally recognized by the Ministry of Civil Affairs—a nod to its positive contribution in patient assistance, healthcare crowdfunding transparency, and efficient relief fund allocation. These measures align with its strategy of making healthcare accessible to all and cementing its role as a key partner to government and civil authorities.
Key Takeaway—A Multi-Faceted Approach to Social Responsibility and Tech Leadership
Waterdrop’s 2024 ESG Report reflects a deep integration of technology innovation, rural medical expansion, and transparent sustainability efforts—earning industry endorsements and impacting millions across China. Investors and industry observers may want to watch how continued advances in AI, product inclusivity, and carbon reduction feed into Waterdrop’s longer-term value and community impact.
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