Fibernow Sets New Standard in Customer Service with Under-30 Second Response and 4.7-Star Reviews Backed by DigitalBridge

Customer Service Benchmarks Show Dramatic Improvement

Fibernow, a leading Florida-based fiber broadband provider and a portfolio company of DigitalBridge Group (NYSE: DBRG), is showing how high-touch customer support can elevate technology offerings. The company’s recent enhancements to its service operations have resulted in industry-leading customer satisfaction, demonstrated by average call-to-answer times below 30 seconds and a strong 4.7-star Google Reviews rating over the past 12 months. Fibernow also holds an A+ Better Business Bureau rating, cementing its reputation for reliability and trust.

Strategic Moves: Onshore Support, Expanded Team, and AI-Powered Tools

Fibernow’s commitment to raising the bar goes beyond traditional metrics. Over the past year, the company:

• Launched an onshore support center, exponentially boosting response capacity with local outsourcing.
• Expanded its in-house customer service team, enabling more personalized and community-specific assistance.
• Adopted AI-driven tools that equip agents with faster, smarter troubleshooting capabilities.
• Opened new service channels, such as social media and live chat, for added convenience.

These upgrades mean customers spend less time waiting and more time connected, with technology and people working in tandem.

Customer Feedback Reinforces Service Reputation

Recent customer reviews reinforce the tangible impact of Fibernow’s renewed focus. Clients mention clear communication, swift problem resolution, and thoughtful, professional service. As one review notes, “Personalized support makes all the difference!” The consistency of these experiences suggests a lasting improvement—not just a short-term push.

Combining Best-in-Class Fiber Technology with Human-Centric Support

These service upgrades work hand-in-hand with Fibernow’s advanced Passive Optical Network (PON) fiber infrastructure. The result is high-speed internet that is as reliable and scalable as the support team behind it. Fibernow’s technology enables:

• Virtually unlimited bandwidth for streaming, gaming, and smart home devices—all simultaneously.
• Superior reliability, with resistance to electrical interference, weather, and peak congestion.
• Scalability to keep pace with the ever-growing demands of Florida’s communities and businesses.

DigitalBridge’s Portfolio Company Delivers for Residents and Businesses

Founded in 2004 and based in South Florida, Fibernow is not only winning with consumers, but is also carving out a premium space in DigitalBridge Group’s infrastructure portfolio. Its offering now combines state-of-the-art connectivity with customer service that meets the expectations set by its technology. For those following the fiber and digital infrastructure sector, Fibernow’s example is worth noting: it shows how combining next-gen infrastructure with outstanding human support creates value—and sets a standard for competitors to match.

Key Takeaway: Fibernow Sets a New Benchmark in Fiber and Customer Service

While advanced networks get most of the headlines, Fibernow’s customer experience metrics reveal that service matters just as much as speed. Investors and industry watchers should keep an eye on whether other DigitalBridge-backed operators follow this customer-first model. For now, Fibernow’s sub-30-second answer time and 4.7-star reviews offer a compelling blueprint for combining cutting-edge technology with standout service.

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