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PRNewswire 6-Nov-2024 6:30 AM
Financial Highlights
CEO Commentary
"Our integrated model accelerates our ability to uniquely do what is most important to today's health care consumers: deliver lower cost of care, a simpler experience and better outcomes. Our third quarter results reflect strong performance in the Health Services and Pharmacy & Consumer Wellness segments, and also highlight the continued need to work across our enterprise and address macro challenges to the Health Care Benefits segment. My commitment to our CVS Health colleagues and our customers is to drive focused execution of our integrated strategy to improve the health of the 185 million people we are privileged to serve."
— David Joyner, CVS Health President and CEO
WOONSOCKET, R.I., Nov. 6, 2024 /PRNewswire/ -- CVS Health Corporation (NYSE:CVS) today announced operating results for the three months ended September 30, 2024.
Financial Results Summary
Three Months Ended September 30, | |||||
In millions, except per share amounts | 2024 | 2023 | Change | ||
Total revenues | $ 95,428 | $ 89,764 | $ 5,664 | ||
Operating income | 832 | 3,690 | (2,858) | ||
Adjusted operating income (1) | 2,547 | 4,456 | (1,909) | ||
Diluted earnings per share | $ 0.07 | $ 1.75 | $ (1.68) | ||
Adjusted EPS (2) | $ 1.09 | $ 2.21 | $ (1.12) |
Third quarter GAAP diluted EPS of $0.07 decreased from $1.75 in the prior year and Adjusted EPS of $1.09 decreased from $2.21 in the prior year, primarily due to a decline in the Health Care Benefits segment's operating results, which reflect continued utilization pressure and premium deficiency reserves of approximately $1.1 billion recorded in the third quarter of 2024, related to anticipated losses in the fourth quarter of 2024 within the Medicare and individual exchange product lines. The premium deficiency reserves are expected to be substantially released during the fourth quarter of 2024, benefiting results in that period.
The Company presents both GAAP and non-GAAP financial measures in this press release to assist in the comparison of the Company's past financial performance with its current financial performance. See "Non-GAAP Financial Information" beginning on page 11 and endnotes beginning on page 22 for explanations of non-GAAP financial measures presented in this press release. See pages 13 through 15 for reconciliations of each non-GAAP financial measure used in this release to the most directly comparable GAAP financial measure.
Consolidated third quarter results
Three Months Ended September 30, | Nine Months Ended September 30, | ||||||||||
In millions, except per share amounts | 2024 | 2023 | Change | 2024 | 2023 | Change | |||||
Total revenues | $ 95,428 | $ 89,764 | $ 5,664 | $ 275,099 | $ 263,963 | $ 11,136 | |||||
Operating income | 832 | 3,690 | (2,858) | 6,148 | 10,370 | (4,222) | |||||
Adjusted operating income (1) | 2,547 | 4,456 | (1,909) | 9,248 | 13,307 | (4,059) | |||||
Net income | 71 | 2,265 | (2,194) | 2,963 | 6,321 | (3,358) | |||||
Diluted earnings per share | $ 0.07 | $ 1.75 | $ (1.68) | $ 2.35 | $ 4.88 | $ (2.53) | |||||
Adjusted EPS (2) | $ 1.09 | $ 2.21 | $ (1.12) | $ 4.23 | $ 6.62 | $ (2.39) |
For the three months ended September 30, 2024 compared to the prior year:
Restructuring program
Health Care Benefits segment
The Health Care Benefits segment offers a full range of insured and self-insured ("ASC") medical, pharmacy, dental and behavioral health products and services. The segment results for the three and nine months ended September 30, 2024 and 2023 were as follows:
Three Months Ended September 30, | Nine Months Ended September 30, | ||||||||||
In millions, except percentages | 2024 | 2023 | Change | 2024 | 2023 | Change | |||||
Total revenues | $ 32,996 | $ 26,296 | $ 6,700 | $ 97,707 | $ 78,920 | $ 18,787 | |||||
Adjusted operating income (loss) (1) | (924) | 1,536 | (2,460) | 746 | 4,901 | (4,155) | |||||
Medical benefit ratio ("MBR") (3) | 95.2 % | 85.7 % | 9.5 % | 91.7 % | 85.5 % | 6.2 % | |||||
Medical membership (4) | 27.1 | 25.7 | 1.4 |
See the supplemental information on page 17 for additional information regarding the performance of the Health Care Benefits segment.
Health Services segment
The Health Services segment provides a full range of pharmacy benefit management solutions, delivers health care services in its medical clinics, virtually, and in the home, and offers provider enablement solutions. The segment results for the three and nine months ended September 30, 2024 and 2023 were as follows:
Three Months Ended September 30, | Nine Months Ended September 30, | ||||||||||
In millions | 2024 | 2023 | Change | 2024 | 2023 | Change | |||||
Total revenues | $ 44,129 | $ 46,891 | $ (2,762) | $ 126,585 | $ 137,697 | $ (11,112) | |||||
Adjusted operating income (1) | 2,204 | 1,878 | 326 | 5,482 | 5,452 | 30 | |||||
Pharmacy claims processed (5) (6) | 484.1 | 579.6 | (95.5) | 1,418.2 | 1,743.5 | (325.3) |
See the supplemental information on page 18 for additional information regarding the performance of the Health Services segment.
Pharmacy & Consumer Wellness segment
The Pharmacy & Consumer Wellness segment dispenses prescriptions in its retail pharmacies and through its infusion operations, provides ancillary pharmacy services including pharmacy patient care programs, diagnostic testing and vaccination administration, and sells a wide assortment of health and wellness products and general merchandise. The segment also provides pharmacy services to long-term care facilities and pharmacy fulfillment services to support the Health Services segment's specialty and mail order pharmacy offerings. The segment results for the three and nine months ended September 30, 2024 and 2023 were as follows:
Three Months Ended September 30, | Nine Months Ended September 30, | ||||||||||
In millions | 2024 | 2023 | Change | 2024 | 2023 | Change | |||||
Total revenues | $ 32,423 | $ 28,872 | $ 3,551 | $ 90,986 | $ 85,578 | $ 5,408 | |||||
Adjusted operating income (1) | 1,596 | 1,389 | 207 | 4,016 | 3,936 | 80 | |||||
Prescriptions filled (5) (6) | 431.6 | 407.1 | 24.5 | 1,269.6 | 1,217.6 | 52.0 |
See the supplemental information on page 19 for additional information regarding the performance of the Pharmacy & Consumer Wellness segment.
Teleconference and webcast
The Company will be holding a conference call today for investors at 8:00 a.m. (Eastern Time) to discuss its third quarter results. An audio webcast of the call will be broadcast simultaneously for all interested parties through the Investor Relations section of the CVS Health website at http://investors.cvshealth.com. This webcast will be archived and available on the website for a one-year period following the conference call.
About CVS Health
CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that's managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day. Follow @CVSHealth on social media.
Cautionary statement concerning forward-looking statements
The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking statements made by or on behalf of CVS Health Corporation. Statements in this press release that are forward-looking include, but are not limited to, the information under the headings "CEO Commentary" and "Financial Results Summary" and the information included in the reconciliations and endnotes. By their nature, all forward-looking statements are not guarantees of future performance or results and are subject to risks and uncertainties that are difficult to predict and/or quantify. Actual results may differ materially from those contemplated by the forward-looking statements due to the risks and uncertainties described in our Securities and Exchange Commission ("SEC") filings, including those set forth in the Risk Factors section and under the heading "Cautionary Statement Concerning Forward-Looking Statements" in our most recently filed Annual Report on Form 10-K, our Quarterly Reports on Form 10-Q for the quarterly periods ended March 31, 2024, June 30, 2024 and September 30, 2024 and our Current Reports on Form 8-K.
You are cautioned not to place undue reliance on CVS Health's forward-looking statements. CVS Health's forward-looking statements are and will be based upon management's then-current views and assumptions regarding future events and operating performance, and are applicable only as of the dates of such statements. CVS Health does not assume any duty to update or revise forward-looking statements, whether as a result of new information, future events, uncertainties or otherwise.
- Tables Follow -
CVS HEALTH CORPORATION | |||||||
Condensed Consolidated Statements of Operations | |||||||
(Unaudited) | |||||||
Three Months Ended September 30, | Nine Months Ended September 30, | ||||||
In millions, except per share amounts | 2024 | 2023 | 2024 | 2023 | |||
Revenues: | |||||||
Products | $ 59,674 | $ 61,298 | $ 169,610 | $ 179,984 | |||
Premiums | 30,925 | 24,657 | 91,983 | 74,117 | |||
Services | 4,279 | 3,532 | 12,108 | 8,977 | |||
Net investment income | 550 | 277 | 1,398 | 885 | |||
Total revenues | 95,428 | 89,764 | 275,099 | 263,963 | |||
Operating costs: | |||||||
Cost of products sold | 52,948 | 54,688 | 151,019 | 159,679 | |||
Health care costs | 29,922 | 21,499 | 85,578 | 63,729 | |||
Operating expenses | 10,557 | 9,876 | 31,185 | 29,329 | |||
Restructuring charges | 1,169 | 11 | 1,169 | 507 | |||
Loss on assets held for sale | — | — | — | 349 | |||
Total operating costs | 94,596 | 86,074 | 268,951 | 253,593 | |||
Operating income | 832 | 3,690 | 6,148 | 10,370 | |||
Interest expense | 752 | 693 | 2,200 | 1,968 | |||
Other income | (25) | (22) | (74) | (66) | |||
Income before income tax provision | 105 | 3,019 | 4,022 | 8,468 | |||
Income tax provision | 34 | 754 | 1,059 | 2,147 | |||
Net income | 71 | 2,265 | 2,963 | 6,321 | |||
Net (income) loss attributable to noncontrolling interests | 16 | (4) | 7 | (23) | |||
Net income attributable to CVS Health | $ 87 | $ 2,261 | $ 2,970 | $ 6,298 | |||
Net income per share attributable to CVS Health: | |||||||
Basic | $ 0.07 | $ 1.76 | $ 2.36 | $ 4.90 | |||
Diluted | $ 0.07 | $ 1.75 | $ 2.35 | $ 4.88 | |||
Weighted average shares outstanding: | |||||||
Basic | 1,259 | 1,287 | 1,258 | 1,284 | |||
Diluted | 1,259 | 1,290 | 1,262 | 1,289 | |||
Dividends declared per share | $ 0.665 | $ 0.605 | $ 1.995 | $ 1.815 |
CVS HEALTH CORPORATION | |||
Condensed Consolidated Balance Sheets | |||
(Unaudited) | |||
In millions | September 30, | December 31, | |
Assets: | |||
Cash and cash equivalents | $ 6,875 | $ 8,196 | |
Investments | 2,805 | 3,259 | |
Accounts receivable, net | 36,179 | 35,227 | |
Inventories | 17,649 | 18,025 | |
Other current assets | 3,835 | 3,151 | |
Total current assets | 67,343 | 67,858 | |
Long-term investments | 28,939 | 23,019 | |
Property and equipment, net | 12,728 | 13,183 | |
Operating lease right-of-use assets | 16,231 | 17,252 | |
Goodwill | 91,272 | 91,272 | |
Intangible assets, net | 27,817 | 29,234 | |
Separate accounts assets | 3,334 | 3,250 | |
Other assets | 4,763 | 4,660 | |
Total assets | $ 252,427 | $ 249,728 | |
Liabilities: | |||
Accounts payable | $ 15,713 | $ 14,897 | |
Pharmacy claims and discounts payable | 23,917 | 22,874 | |
Health care costs payable | 15,237 | 12,049 | |
Policyholders' funds | 913 | 1,326 | |
Accrued expenses | 20,174 | 22,189 | |
Other insurance liabilities | 1,051 | 1,141 | |
Current portion of operating lease liabilities | 1,912 | 1,741 | |
Short-term debt | 800 | 200 | |
Current portion of long-term debt | 4,910 | 2,772 | |
Total current liabilities | 84,627 | 79,189 | |
Long-term operating lease liabilities | 15,258 | 16,034 | |
Long-term debt | 59,824 | 58,638 | |
Deferred income taxes | 3,632 | 4,311 | |
Separate accounts liabilities | 3,334 | 3,250 | |
Other long-term insurance liabilities | 5,162 | 5,459 | |
Other long-term liabilities | 5,484 | 6,211 | |
Total liabilities | 177,321 | 173,092 | |
Shareholders' equity: | |||
Preferred stock | — | — | |
Common stock and capital surplus | 49,510 | 48,992 | |
Treasury stock | (36,813) | (33,838) | |
Retained earnings | 62,038 | 61,604 | |
Accumulated other comprehensive income (loss) | 209 | (297) | |
Total CVS Health shareholders' equity | 74,944 | 76,461 | |
Noncontrolling interests | 162 | 175 | |
Total shareholders' equity | 75,106 | 76,636 | |
Total liabilities and shareholders' equity | $ 252,427 | $ 249,728 |
CVS HEALTH CORPORATION | |||
Condensed Consolidated Statements of Cash Flows | |||
(Unaudited) | |||
Nine Months Ended September 30, | |||
In millions | 2024 | 2023 | |
Cash flows from operating activities: | |||
Cash receipts from customers | $ 264,538 | $ 260,300 | |
Cash paid for inventory, prescriptions dispensed and health services rendered | (145,469) | (153,051) | |
Insurance benefits paid | (80,357) | (61,658) | |
Cash paid to other suppliers and employees | (28,933) | (26,038) | |
Interest and investment income received | 1,288 | 1,174 | |
Interest paid | (2,391) | (2,049) | |
Income taxes paid | (1,429) | (2,616) | |
Net cash provided by operating activities | 7,247 | 16,062 | |
Cash flows from investing activities: | |||
Proceeds from sales and maturities of investments | 7,634 | 5,547 | |
Purchases of investments | (12,677) | (6,625) | |
Purchases of property and equipment | (2,013) | (2,120) | |
Acquisitions (net of cash and restricted cash acquired) | (85) | (16,492) | |
Other | 75 | 43 | |
Net cash used in investing activities | (7,066) | (19,647) | |
Cash flows from financing activities: | |||
Commercial paper borrowings (repayments), net | 600 | — | |
Proceeds from issuance of short-term loan | — | 5,000 | |
Repayment of short-term loan | — | (5,000) | |
Proceeds from issuance of long-term debt | 4,959 | 10,898 | |
Repayments of long-term debt | (1,706) | (2,734) | |
Repurchase of common stock | (3,023) | (2,013) | |
Dividends paid | (2,535) | (2,353) | |
Proceeds from exercise of stock options | 342 | 242 | |
Payments for taxes related to net share settlement of equity awards | (181) | (175) | |
Other | (22) | (210) | |
Net cash provided by (used in) financing activities | (1,566) | 3,655 | |
Net increase (decrease) in cash, cash equivalents and restricted cash | (1,385) | 70 | |
Cash, cash equivalents and restricted cash at the beginning of the period | 8,525 | 13,305 | |
Cash, cash equivalents and restricted cash at the end of the period | $ 7,140 | $ 13,375 |
CVS HEALTH CORPORATION | |||
Condensed Consolidated Statements of Cash Flows | |||
(Unaudited) | |||
Nine Months Ended September 30, | |||
In millions | 2024 | 2023 | |
Reconciliation of net income to net cash provided by operating activities: | |||
Net income | $ 2,963 | $ 6,321 | |
Adjustments required to reconcile net income to net cash provided by operating activities: | |||
Depreciation and amortization | 3,450 | 3,232 | |
Stock-based compensation | 403 | 461 | |
Restructuring charges (impairment of long-lived assets) | 840 | 152 | |
Deferred income taxes and other items | (912) | (163) | |
Change in operating assets and liabilities, net of effects from acquisitions: | |||
Accounts receivable, net | (986) | (3,920) | |
Inventories | 355 | 1,305 | |
Other assets | (850) | (518) | |
Accounts payable and pharmacy claims and discounts payable | 2,169 | 2,466 | |
Health care costs payable and other insurance liabilities | 2,878 | 4,679 | |
Other liabilities | (3,063) | 2,047 | |
Net cash provided by operating activities | $ 7,247 | $ 16,062 |
Non-GAAP Financial Information
The Company uses non-GAAP financial measures to analyze underlying business performance and trends. The Company believes that providing these non-GAAP financial measures enhances the Company's and investors' ability to compare the Company's past financial performance with its current and expected future performance. These non-GAAP financial measures, which are included in this press release and which may be referred to on the conference call discussing the Company's third quarter financial results, are provided as supplemental information to the financial measures presented in this press release and discussed on the conference call that are calculated and presented in accordance with GAAP. Non-GAAP financial measures should not be considered a substitute for, or superior to, financial measures determined or calculated in accordance with GAAP. The Company's definitions of its non-GAAP financial measures may not be comparable to similarly titled measures reported by other companies.
Non-GAAP financial measures such as consolidated adjusted operating income, adjusted earnings per share ("EPS") and adjusted income attributable to CVS Health exclude from the relevant GAAP metrics, as applicable: amortization of intangible assets, net realized capital gains or losses and other items, if any, that neither relate to the ordinary course of the Company's business nor reflect the Company's underlying business performance.
For the periods covered in this press release, the following items are excluded from the non-GAAP financial measures described above, as applicable, because the Company believes they neither relate to the ordinary course of the Company's business nor reflect the Company's underlying business performance:
See endnotes (1) and (2) on page 22 for definitions of non-GAAP financial measures. Reconciliations of each non-GAAP financial measure to the most directly comparable GAAP financial measure are presented on pages 13 through 15.
Reconciliations of Non-GAAP Financial Measures to the Most Directly Comparable GAAP Financial Measures | |||||||||
Adjusted Operating Income | |||||||||
(Unaudited) | |||||||||
The following are reconciliations of consolidated operating income (GAAP measure) to consolidated adjusted operating income, as well as reconciliations of segment GAAP operating income (loss) to segment adjusted operating income (loss): | |||||||||
Three Months Ended September 30, 2024 | |||||||||
In millions | Health Care Benefits | Health Services | Pharmacy & Consumer Wellness | Corporate/ Other | Consolidated Totals | ||||
Operating income (loss) (GAAP measure) | $ (1,229) | $ 2,055 | $ 784 | $ (778) | $ 832 | ||||
Amortization of intangible assets | 294 | 149 | 64 | — | 507 | ||||
Net realized capital (gains) losses | 1 | — | — | (20) | (19) | ||||
Acquisition-related integration costs | — | — | — | 41 | 41 | ||||
Restructuring charges | — | — | 747 | 422 | 1,169 | ||||
Office real estate optimization charges | 10 | — | 1 | 6 | 17 | ||||
Adjusted operating income (loss) (1) | $ (924) | $ 2,204 | $ 1,596 | $ (329) | $ 2,547 | ||||
Three Months Ended September 30, 2023 | |||||||||
In millions | Health Care Benefits | Health Services | Pharmacy & Consumer Wellness | Corporate/ Other | Consolidated Totals | ||||
Operating income (loss) (GAAP measure) | $ 1,115 | $ 1,727 | $ 1,322 | $ (474) | $ 3,690 | ||||
Amortization of intangible assets | 294 | 150 | 65 | — | 509 | ||||
Net realized capital losses | 119 | — | 2 | 21 | 142 | ||||
Acquisition-related transaction and integration costs | — | — | — | 94 | 94 | ||||
Restructuring charges | — | — | — | 11 | 11 | ||||
Office real estate optimization charges | 8 | 1 | — | 1 | 10 | ||||
Adjusted operating income (loss) (1) | $ 1,536 | $ 1,878 | $ 1,389 | $ (347) | $ 4,456 | ||||
Nine Months Ended September 30, 2024 | |||||||||
In millions | Health Care Benefits | Health Services | Pharmacy & Consumer Wellness | Corporate/ Other | Consolidated Totals | ||||
Operating income (loss) (GAAP measure) | $ (227) | $ 5,034 | $ 3,076 | $ (1,735) | $ 6,148 | ||||
Amortization of intangible assets | 881 | 448 | 192 | 1 | 1,522 | ||||
Net realized capital losses | 82 | — | — | 7 | 89 | ||||
Acquisition-related integration costs | — | — | — | 203 | 203 | ||||
Restructuring charges | — | — | 747 | 422 | 1,169 | ||||
Office real estate optimization charges | 10 | — | 1 | 6 | 17 | ||||
Opioid litigation charge | — | — | — | 100 | 100 | ||||
Adjusted operating income (loss) (1) | $ 746 | $ 5,482 | $ 4,016 | $ (996) | $ 9,248 | ||||
Nine Months Ended September 30, 2023 | |||||||||
In millions | Health Care Benefits | Health Services | Pharmacy & Consumer Wellness | Corporate/ Other | Consolidated Totals | ||||
Operating income (loss) (GAAP measure) | $ 3,683 | $ 5,132 | $ 3,388 | $ (1,833) | $ 10,370 | ||||
Amortization of intangible assets | 883 | 316 | 195 | 2 | 1,396 | ||||
Net realized capital losses | 296 | — | 4 | 45 | 345 | ||||
Acquisition-related transaction and integration costs | — | — | — | 294 | 294 | ||||
Restructuring charges | — | — | — | 507 | 507 | ||||
Office real estate optimization charges | 39 | 4 | — | 3 | 46 | ||||
Loss on assets held for sale | — | — | 349 | — | 349 | ||||
Adjusted operating income (loss) (1) | $ 4,901 | $ 5,452 | $ 3,936 | $ (982) | $ 13,307 |
Adjusted Earnings Per Share | |||||||
(Unaudited) | |||||||
The following are reconciliations of net income attributable to CVS Health to adjusted income attributable to CVS Health and calculations of GAAP diluted EPS and Adjusted EPS: | |||||||
Three Months Ended September 30, 2024 | Three Months Ended September 30, 2023 | ||||||
In millions, except per share amounts | Total | Per | Total | Per | |||
Net income attributable to CVS Health (GAAP measure) | $ 87 | $ 0.07 | $ 2,261 | $ 1.75 | |||
Amortization of intangible assets | 507 | 0.40 | 509 | 0.39 | |||
Net realized capital (gains) losses | (19) | (0.02) | 142 | 0.11 | |||
Acquisition-related transaction and integration costs | 41 | 0.03 | 94 | 0.07 | |||
Restructuring charges | 1,169 | 0.93 | 11 | 0.01 | |||
Office real estate optimization charges | 17 | 0.01 | 10 | 0.01 | |||
Tax impact of non-GAAP adjustments | (433) | (0.33) | (177) | (0.13) | |||
Adjusted income attributable to CVS Health (2) | $ 1,369 | $ 1.09 | $ 2,850 | $ 2.21 | |||
Weighted average diluted shares outstanding | 1,259 | 1,290 | |||||
Nine Months Ended September 30, 2024 | Nine Months Ended September 30, 2023 | ||||||
In millions, except per share amounts | Total | Per | Total | Per | |||
Net income attributable to CVS Health (GAAP measure) | $ 2,970 | $ 2.35 | $ 6,298 | $ 4.88 | |||
Amortization of intangible assets | 1,522 | 1.21 | 1,396 | 1.08 | |||
Net realized capital losses | 89 | 0.07 | 345 | 0.27 | |||
Acquisition-related transaction and integration costs | 203 | 0.16 | 294 | 0.23 | |||
Restructuring charges | 1,169 | 0.93 | 507 | 0.39 | |||
Office real estate optimization charges | 17 | 0.01 | 46 | 0.04 | |||
Opioid litigation charge | 100 | 0.08 | — | — | |||
Loss on assets held for sale | — | — | 349 | 0.27 | |||
Tax impact of non-GAAP adjustments | (738) | (0.58) | (701) | (0.54) | |||
Adjusted income attributable to CVS Health (2) | $ 5,332 | $ 4.23 | $ 8,534 | $ 6.62 | |||
Weighted average diluted shares outstanding | 1,262 | 1,289 |
Supplemental Information
(Unaudited)
The Company's segments maintain separate financial information, and the Company's chief operating decision maker (the "CODM") evaluates the segments' operating results on a regular basis in deciding how to allocate resources among the segments and in assessing segment performance. The CODM evaluates the performance of the Company's segments based on adjusted operating income. Adjusted operating income is defined as operating income (GAAP measure) excluding the impact of amortization of intangible assets, net realized capital gains or losses and other items, if any, that neither relate to the ordinary course of the Company's business nor reflect the Company's underlying business performance as further described in endnote (1). The CODM uses adjusted operating income as its principal measure of segment performance as it enhances the CODM's ability to compare past financial performance with current performance and analyze underlying business performance and trends.
The following are reconciliations of financial measures of the Company's segments to the consolidated totals:
In millions | Health Care Benefits | Health Services (a) | Pharmacy & Consumer Wellness | Corporate/ Other | Intersegment Eliminations (b) | Consolidated Totals | |||||
Three Months Ended | |||||||||||
September 30, 2024 | |||||||||||
Total revenues | $ 32,996 | $ 44,129 | $ 32,423 | $ 142 | $ (14,262) | $ 95,428 | |||||
Adjusted operating income (loss) (1) | (924) | 2,204 | 1,596 | (329) | — | 2,547 | |||||
September 30, 2023 | |||||||||||
Total revenues | $ 26,296 | $ 46,891 | $ 28,872 | $ 105 | $ (12,400) | $ 89,764 | |||||
Adjusted operating income (loss) (1) | 1,536 | 1,878 | 1,389 | (347) | — | 4,456 | |||||
Nine Months Ended | |||||||||||
September 30, 2024 | |||||||||||
Total revenues | $ 97,707 | $ 126,585 | $ 90,986 | $ 368 | $ (40,547) | $ 275,099 | |||||
Adjusted operating income (loss) (1) | 746 | 5,482 | 4,016 | (996) | — | 9,248 | |||||
September 30, 2023 | |||||||||||
Total revenues | $ 78,920 | $ 137,697 | $ 85,578 | $ 376 | $ (38,608) | $ 263,963 | |||||
Adjusted operating income (loss) (1) | 4,901 | 5,452 | 3,936 | (982) | — | 13,307 |
_____________________________________________
(a) | Total revenues of the Health Services segment include approximately $2.7 billion and $3.2 billion of retail co-payments for the three months ended September 30, 2024 and 2023, respectively, and $8.9 billion and $10.7 billion of retail co-payments for the nine months ended September 30, 2024 and 2023, respectively. |
(b) | Intersegment revenue eliminations relate to intersegment revenue generating activities that occur between the Health Care Benefits segment, the Health Services segment, and/or the Pharmacy & Consumer Wellness segment. |
Supplemental Information | |||||||||||||||
(Unaudited) | |||||||||||||||
Health Care Benefits segment | |||||||||||||||
The following table summarizes the Health Care Benefits segment's performance for the respective periods: | |||||||||||||||
Change | |||||||||||||||
Three Months Ended September 30, | Nine Months Ended September 30, | Three Months Ended September 30, 2024 vs 2023 | Nine Months Ended September 30, 2024 vs 2023 | ||||||||||||
In millions, except percentages and basis points ("bps") | 2024 | 2023 | 2024 | 2023 | $ | % | $ | % | |||||||
Revenues: | |||||||||||||||
Premiums | $ 30,914 | $ 24,645 | $ 91,947 | $ 74,079 | $ 6,269 | 25.4 % | $ 17,868 | 24.1 % | |||||||
Services | 1,659 | 1,464 | 4,684 | 4,285 | 195 | 13.3 % | 399 | 9.3 % | |||||||
Net investment income | 423 | 187 | 1,076 | 556 | 236 | 126.2 % | 520 | 93.5 % | |||||||
Total revenues | 32,996 | 26,296 | 97,707 | 78,920 | 6,700 | 25.5 % | 18,787 | 23.8 % | |||||||
Health care costs | 29,443 | 21,114 | 84,359 | 63,329 | 8,329 | 39.4 % | 21,030 | 33.2 % | |||||||
MBR (Health care costs as a % of premium revenues) (3) | 95.2 % | 85.7 % | 91.7 % | 85.5 % | 950 | bps | 620 | bps | |||||||
Operating expenses | $ 4,782 | $ 4,067 | $ 13,575 | $ 11,908 | $ 715 | 17.6 % | $ 1,667 | 14.0 % | |||||||
Operating expenses as a % of total revenues | 14.5 % | 15.5 % | 13.9 % | 15.1 % | |||||||||||
Operating income (loss) | $ (1,229) | $ 1,115 | $ (227) | $ 3,683 | $ (2,344) | (210.2) % | $ (3,910) | (106.2) % | |||||||
Operating income (loss) as a % of total revenues | (3.7) % | 4.2 % | (0.2) % | 4.7 % | |||||||||||
Adjusted operating income (loss) (1) | $ (924) | $ 1,536 | $ 746 | $ 4,901 | $ (2,460) | (160.2) % | $ (4,155) | (84.8) % | |||||||
Adjusted operating income (loss) as a % of total revenues | (2.8) % | 5.8 % | 0.8 % | 6.2 % | |||||||||||
Premium revenues (by business): | |||||||||||||||
Government | $ 22,331 | $ 17,208 | $ 66,269 | $ 52,680 | $ 5,123 | 29.8 % | $ 13,589 | 25.8 % | |||||||
Commercial | 8,583 | 7,437 | 25,678 | 21,399 | 1,146 | 15.4 % | 4,279 | 20.0 % |
The following table summarizes the Health Care Benefits segment's medical membership for the respective periods: | |||||||||||||||||||||||
September 30, 2024 | June 30, 2024 | December 31, 2023 | September 30, 2023 | ||||||||||||||||||||
In thousands | Insured | ASC | Total | Insured | ASC | Total | Insured | ASC | Total | Insured | ASC | Total | |||||||||||
Medical membership: (4) | |||||||||||||||||||||||
Commercial | 4,751 | 14,155 | 18,906 | 4,702 | 14,099 | 18,801 | 4,252 | 14,087 | 18,339 | 4,198 | 14,075 | 18,273 | |||||||||||
Medicare Advantage | 4,438 | — | 4,438 | 4,342 | — | 4,342 | 3,460 | — | 3,460 | 3,438 | — | 3,438 | |||||||||||
Medicare Supplement | 1,291 | — | 1,291 | 1,294 | — | 1,294 | 1,343 | — | 1,343 | 1,352 | — | 1,352 | |||||||||||
Medicaid | 2,077 | 436 | 2,513 | 2,090 | 443 | 2,533 | 2,073 | 444 | 2,517 | 2,173 | 452 | 2,625 | |||||||||||
Total medical membership | 12,557 | 14,591 | 27,148 | 12,428 | 14,542 | 26,970 | 11,128 | 14,531 | 25,659 | 11,161 | 14,527 | 25,688 | |||||||||||
Supplemental membership information: | |||||||||||||||||||||||
Medicare Prescription Drug Plan (stand-alone) | 4,898 | 4,903 | 6,081 | 6,092 |
The following table summarizes the Health Care Benefits segment's days claims payable for the respective periods: | |||||||||
September 30, 2024 | June 30, 2024 | March 31, 2024 | December 31, 2023 | September 30, 2023 | |||||
Days Claims Payable (7) | 44.6 | 43.1 | 44.5 | 45.9 | 50.3 |
Supplemental Information | |||||||||||||||
(Unaudited) | |||||||||||||||
Health Services segment | |||||||||||||||
The following table summarizes the Health Services segment's performance for the respective periods: | |||||||||||||||
Change | |||||||||||||||
Three Months Ended September 30, | Nine Months Ended September 30, | Three Months Ended September 30, 2024 vs 2023 | Nine Months Ended September 30, 2024 vs 2023 | ||||||||||||
In millions, except percentages | 2024 | 2023 | 2024 | 2023 | $ | % | $ | % | |||||||
Revenues: | |||||||||||||||
Products | $ 41,208 | $ 45,019 | $ 118,417 | $ 133,371 | $ (3,811) | (8.5) % | $ (14,954) | (11.2) % | |||||||
Services | 2,922 | 1,872 | 8,171 | 4,326 | 1,050 | 56.1 % | 3,845 | 88.9 % | |||||||
Net investment income (loss) | (1) | — | (3) | — | (1) | (100.0) % | (3) | (100.0) % | |||||||
Total revenues | 44,129 | 46,891 | 126,585 | 137,697 | (2,762) | (5.9) % | (11,112) | (8.1) % | |||||||
Cost of products sold | 40,381 | 43,738 | 116,678 | 129,425 | (3,357) | (7.7) % | (12,747) | (9.8) % | |||||||
Health care costs | 936 | 612 | 2,428 | 995 | 324 | 52.9 % | 1,433 | 144.0 % | |||||||
Gross profit (8) | 2,812 | 2,541 | 7,479 | 7,277 | 271 | 10.7 % | 202 | 2.8 % | |||||||
Gross margin (Gross profit as a % of total revenues) (8) | 6.4 % | 5.4 % | 5.9 % | 5.3 % | |||||||||||
Operating expenses | $ 757 | $ 814 | $ 2,445 | $ 2,145 | $ (57) | (7.0) % | $ 300 | 14.0 % | |||||||
Operating expenses as a % of total revenues | 1.7 % | 1.7 % | 1.9 % | 1.6 % | |||||||||||
Operating income | $ 2,055 | $ 1,727 | $ 5,034 | $ 5,132 | $ 328 | 19.0 % | $ (98) | (1.9) % | |||||||
Operating income as a % of total revenues | 4.7 % | 3.7 % | 4.0 % | 3.7 % | |||||||||||
Adjusted operating income (1) | $ 2,204 | $ 1,878 | $ 5,482 | $ 5,452 | $ 326 | 17.4 % | $ 30 | 0.6 % | |||||||
Adjusted operating income as a % of total revenues | 5.0 % | 4.0 % | 4.3 % | 4.0 % | |||||||||||
Revenues (by distribution channel): | |||||||||||||||
Pharmacy network (9) | $ 24,136 | $ 27,981 | $ 66,448 | $ 83,050 | $ (3,845) | (13.7) % | $ (16,602) | (20.0) % | |||||||
Mail & specialty (10) | 17,214 | 17,004 | 52,127 | 50,378 | 210 | 1.2 % | 1,749 | 3.5 % | |||||||
Other | 2,780 | 1,906 | 8,013 | 4,269 | 874 | 45.9 % | 3,744 | 87.7 % | |||||||
Net investment income (loss) | (1) | — | (3) | — | (1) | (100.0) % | (3) | (100.0) % | |||||||
Pharmacy claims processed (5) (6) | 484.1 | 579.6 | 1,418.2 | 1,743.5 | (95.5) | (16.5) % | (325.3) | (18.7) % | |||||||
Generic dispensing rate (6) (11) | 86.8 % | 87.5 % | 87.8 % | 88.1 % |
Supplemental Information | |||||||||||||||
(Unaudited) | |||||||||||||||
Pharmacy & Consumer Wellness segment | |||||||||||||||
The following table summarizes the Pharmacy & Consumer Wellness segment's performance for the respective periods: | |||||||||||||||
Change | |||||||||||||||
Three Months Ended September 30, | Nine Months Ended September 30, | Three Months Ended September 30, 2024 vs 2023 | Nine Months Ended September 30, 2024 vs 2023 | ||||||||||||
In millions, except percentages | 2024 | 2023 | 2024 | 2023 | $ | % | $ | % | |||||||
Revenues: | |||||||||||||||
Products | $ 31,823 | $ 28,043 | $ 89,195 | $ 83,442 | $ 3,780 | 13.5 % | $ 5,753 | 6.9 % | |||||||
Services | 600 | 831 | 1,791 | 2,140 | (231) | (27.8) % | (349) | (16.3) % | |||||||
Net investment income (loss) | — | (2) | — | (4) | 2 | 100.0 % | 4 | 100.0 % | |||||||
Total revenues | 32,423 | 28,872 | 90,986 | 85,578 | 3,551 | 12.3 % | 5,408 | 6.3 % | |||||||
Cost of products sold | 26,032 | 22,797 | 72,627 | 67,301 | 3,235 | 14.2 % | 5,326 | 7.9 % | |||||||
Gross profit (8) | 6,391 | 6,075 | 18,359 | 18,277 | 316 | 5.2 % | 82 | 0.4 % | |||||||
Gross margin (Gross profit as a % of total revenues) (8) | 19.7 % | 21.0 % | 20.2 % | 21.4 % | |||||||||||
Operating expenses | $ 4,860 | $ 4,753 | $ 14,536 | $ 14,540 | $ 107 | 2.3 % | $ (4) | — % | |||||||
Operating expenses as a % of total revenues | 15.0 % | 16.5 % | 16.0 % | 17.0 % | |||||||||||
Restructuring charge | $ 747 | $ — | $ 747 | $ — | $ 747 | 100.0 % | $ 747 | 100.0 % | |||||||
Loss on assets held for sale | — | — | — | 349 | — | — % | (349) | (100.0) % | |||||||
Operating income | 784 | 1,322 | 3,076 | 3,388 | (538) | (40.7) % | (312) | (9.2) % | |||||||
Operating income as a % of total revenues | 2.4 % | 4.6 % | 3.4 % | 4.0 % | |||||||||||
Adjusted operating income (1) | $ 1,596 | $ 1,389 | $ 4,016 | $ 3,936 | $ 207 | 14.9 % | $ 80 | 2.0 % | |||||||
Adjusted operating income as a % of total revenues | 4.9 % | 4.8 % | 4.4 % | 4.6 % | |||||||||||
Revenues (by major goods/service lines): | |||||||||||||||
Pharmacy | $ 26,666 | $ 22,977 | $ 73,463 | $ 67,371 | $ 3,689 | 16.1 % | $ 6,092 | 9.0 % | |||||||
Front Store | 5,196 | 5,371 | 15,847 | 16,597 | (175) | (3.3) % | (750) | (4.5) % | |||||||
Other | 561 | 526 | 1,676 | 1,614 | 35 | 6.7 % | 62 | 3.8 % | |||||||
Net investment income (loss) | — | (2) | — | (4) | 2 | 100.0 % | 4 | 100.0 % | |||||||
Prescriptions filled (5) (6) | 431.6 | 407.1 | 1,269.6 | 1,217.6 | 24.5 | 6.0 % | 52.0 | 4.3 % | |||||||
Same store sales increase (decrease): (12) | |||||||||||||||
Total | 15.5 % | 8.8 % | 9.1 % | 10.4 % | |||||||||||
Pharmacy | 19.5 % | 11.9 % | 12.1 % | 13.0 % | |||||||||||
Front Store | (1.1) % | (2.2) % | (2.5) % | 1.6 % | |||||||||||
Prescription volume (6) | 9.1 % | 2.7 % | 7.1 % | 3.7 % | |||||||||||
Generic dispensing rate (6) (11) | 88.2 % | 88.3 % | 89.5 % | 89.1 % |
Supplemental Information | |||||||||||||||
(Unaudited) | |||||||||||||||
Corporate/Other segment | |||||||||||||||
The following table summarizes the Corporate/Other segment's performance for the respective periods: | |||||||||||||||
Change | |||||||||||||||
Three Months Ended September 30, | Nine Months Ended September 30, | Three Months Ended September 30, 2024 vs 2023 | Nine Months Ended September 30, 2024 vs 2023 | ||||||||||||
In millions, except percentages | 2024 | 2023 | 2024 | 2023 | $ | % | $ | % | |||||||
Revenues: | |||||||||||||||
Premiums | $ 11 | $ 12 | $ 36 | $ 38 | $ (1) | (8.3) % | $ (2) | (5.3) % | |||||||
Services | 3 | 1 | 7 | 5 | 2 | 200.0 % | 2 | 40.0 % | |||||||
Net investment income | 128 | 92 | 325 | 333 | 36 | 39.1 % | (8) | (2.4) % | |||||||
Total revenues | 142 | 105 | 368 | 376 | 37 | 35.2 % | (8) | (2.1) % | |||||||
Cost of products sold | — | — | — | 1 | — | — % | (1) | (100.0) % | |||||||
Health care costs | 49 | 61 | 142 | 163 | (12) | (19.7) % | (21) | (12.9) % | |||||||
Operating expenses | 449 | 507 | 1,539 | 1,538 | (58) | (11.4) % | 1 | 0.1 % | |||||||
Restructuring charges | 422 | 11 | 422 | 507 | 411 | 3,736.4 % | (85) | (16.8) % | |||||||
Operating loss | (778) | (474) | (1,735) | (1,833) | (304) | (64.1) % | 98 | 5.3 % | |||||||
Adjusted operating loss (1) | (329) | (347) | (996) | (982) | 18 | 5.2 % | (14) | (1.4) % |
Supplemental Information | |||
(Unaudited) | |||
The following table shows the components of the change in the consolidated health care costs payable during the nine months ended September 30, 2024 and 2023: | |||
Nine Months Ended September 30, | |||
In millions | 2024 | 2023 | |
Health care costs payable, beginning of the period | $ 12,049 | $ 10,142 | |
Less: Reinsurance recoverables | 5 | 5 | |
Less: Impact of discount rate on long-duration insurance reserves (a) | (23) | 8 | |
Health care costs payable, beginning of the period, net | 12,067 | 10,129 | |
Acquisitions, net | — | 1,098 | |
Add: Components of incurred health care costs | |||
Current year | 85,541 | 64,183 | |
Prior years (b) | (845) | (679) | |
Total incurred health care costs (c) | 84,696 | 63,504 | |
Less: Claims paid | |||
Current year | 71,356 | 52,952 | |
Prior years | 10,886 | 9,207 | |
Total claims paid | 82,242 | 62,159 | |
Health care costs payable, end of the period, net | 14,521 | 12,572 | |
Add: Premium deficiency reserve | 670 | — | |
Add: Reinsurance recoverables | 65 | 4 | |
Add: Impact of discount rate on long-duration insurance reserves (a) | (19) | (26) | |
Health care costs payable, end of the period | $ 15,237 | $ 12,550 |
_____________________________________________
(a) | Reflects the difference between the current discount rate and the locked-in discount rate on long-duration insurance reserves which is recorded within accumulated other comprehensive income (loss) on the unaudited condensed consolidated balance sheets. |
(b) | Negative amounts reported for incurred health care costs related to prior years result from claims being settled for amounts less than originally estimated. |
(c) | Total incurred health care costs for the nine months ended September 30, 2024 and 2023 in the table above exclude $70 million and $62 million, respectively, of health care costs recorded in the Health Care Benefits segment that are included in other insurance liabilities on the unaudited condensed consolidated balance sheets and $142 million and $163 million, respectively, of health care costs recorded in the Corporate/Other segment that are included in other insurance liabilities on the unaudited condensed consolidated balance sheets. Total incurred health care costs for the nine months ended September 30, 2024 also exclude $670 million for premium deficiency reserves related to the Company's Medicare, individual exchange and Medicaid product lines. |
Endnotes
(1) The Company defines adjusted operating income as operating income (GAAP measure) excluding the impact of amortization of intangible assets, net realized capital gains or losses and other items, if any, that neither relate to the ordinary course of the Company's business nor reflect the Company's underlying business performance, such as acquisition-related transaction and integration costs, restructuring charges, office real estate optimization charges, opioid litigation charges and losses on assets held for sale. The CODM uses adjusted operating income as its principal measure of segment performance as it enhances the CODM's ability to compare past financial performance with current performance and analyze underlying business performance and trends. The consolidated measure is not determined in accordance with GAAP and should not be considered a substitute for, or superior to, the most directly comparable GAAP measure, consolidated operating income. See "Non-GAAP Financial Information" earlier in this press release for additional information regarding the items excluded from consolidated operating income in determining consolidated adjusted operating income.
(2) GAAP diluted earnings per share and Adjusted EPS, respectively, are calculated by dividing net income attributable to CVS Health and adjusted income attributable to CVS Health by the Company's weighted average diluted shares outstanding. The Company defines adjusted income attributable to CVS Health as net income attributable to CVS Health (GAAP measure) excluding the impact of amortization of intangible assets, net realized capital gains or losses and other items, if any, that neither relate to the ordinary course of the Company's business nor reflect the Company's underlying business performance, such as acquisition-related transaction and integration costs, restructuring charges, office real estate optimization charges, opioid litigation charges, losses on assets held for sale, as well as the corresponding income tax benefit or expense related to the items excluded from adjusted income attributable to CVS Health. See "Non-GAAP Financial Information" earlier in this press release for additional information regarding the items excluded from net income attributable to CVS Health in determining adjusted income attributable to CVS Health.
(3) Medical benefit ratio is calculated by dividing the Health Care Benefits segment's health care costs by premium revenues and represents the percentage of premium revenues spent on medical benefits for the segment's insured members. Management uses MBR to assess the underlying business performance and underwriting of its insurance products, understand variances between actual results and expected results and identify trends in period-over-period results. MBR provides management and investors with information useful in assessing the operating results of the Health Care Benefits segment's insured products.
(4) Medical membership represents the number of members covered by the Health Care Benefits segment's insured and ASC medical products and related services at a specified point in time. Management uses this metric to understand variances between actual medical membership and expected amounts as well as trends in period-over-period results. This metric provides management and investors with information useful in understanding the impact of medical membership on the Health Care Benefits segment's total revenues and operating results.
(5) Pharmacy claims processed represents the number of prescription claims processed through the Company's pharmacy benefits manager and dispensed by either its retail network pharmacies or the Company's mail and specialty pharmacies. Prescriptions filled represents the number of prescriptions dispensed through the Pharmacy & Consumer Wellness segment's retail and long-term care pharmacies and infusion services operations. Management uses these metrics to understand variances between actual claims processed and prescriptions dispensed, respectively, and expected amounts as well as trends in period-over-period results. These metrics provide management and investors with information useful in understanding the impact of pharmacy claim volume and prescription volume, respectively, on segment total revenues and operating results.
(6) Includes an adjustment to convert 90-day prescriptions to the equivalent of three 30-day prescriptions. This adjustment reflects the fact that these prescriptions include approximately three times the amount of product days supplied compared to a normal prescription.
(7) Days claims payable is calculated by dividing the Health Care Benefits segment's health care costs payable at the end of each quarter by its average health care costs per day during such quarter. Management and investors use this metric as an indicator of the adequacy of the Health Care Benefits segment's health care costs payable liability at the end of each quarter and as an indicator of changes in such adequacy over time.
(8) Gross profit is calculated as the segment's total revenues less its cost of products sold, and, for the Health Services segment, health care costs. Gross margin is calculated by dividing the segment's gross profit by its total revenues and represents the percentage of total revenues that remains after incurring direct costs associated with the segment's products sold and services provided. Gross margin provides investors with information that may be useful in assessing the operating results of the Company's Health Services and Pharmacy & Consumer Wellness segments.
(9) Health Services pharmacy network revenues relate to claims filled at retail and specialty retail pharmacies, including the Company's retail pharmacies and LTC pharmacies, as well as activity associated with Maintenance Choice®, which permits eligible client plan members to fill their maintenance prescriptions through mail order delivery or at a CVS pharmacy retail store for the same price as mail order.
(10) Health Services mail and specialty revenues relate to specialty mail claims inclusive of Specialty Connect® claims picked up at a retail pharmacy, as well as mail order and specialty claims fulfilled by the Pharmacy & Consumer Wellness segment.
(11) Generic dispensing rate is calculated by dividing the segment's generic drug claims processed or prescriptions filled by its total claims processed or prescriptions filled. Management uses this metric to evaluate the effectiveness of the business at encouraging the use of generic drugs when they are available and clinically appropriate, which aids in decreasing costs for client members and retail customers. This metric provides management and investors with information useful in understanding trends in segment total revenues and operating results.
(12) Same store sales and prescription volume represent the change in revenues and prescriptions filled in the Company's retail pharmacy stores that have been operating for greater than one year and digital sales initiated online or through mobile applications and fulfilled through the Company's distribution centers, expressed as a percentage that indicates the increase or decrease relative to the comparable prior period. Same store metrics exclude revenues and prescriptions from LTC and infusion services operations. Management uses these metrics to evaluate the performance of existing stores on a comparable basis and to inform future decisions regarding existing stores and new locations. Same-store metrics provide management and investors with information useful in understanding the portion of current revenues and prescriptions resulting from organic growth in existing locations versus the portion resulting from opening new stores.
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SOURCE CVS Health Corporation