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NICE Reports 24% Year-Over-Year Cloud Revenue Growth, Exceeding High End of Guidance for Both Total Revenue and EPS

Business Wire 14-Nov-2024 5:30 AM

  • Total revenue growth of 15% year over year
  • Cloud ARR exceeds $2 billion
  • Company reiterates full-year total revenue guidance and raises EPS guidance
  • Record high operating margin driving operating cash flow of $159 million

NICE (NASDAQ:NICE) today announced results for the third quarter ended September 30, 2024, as compared to the corresponding period of the previous year.

Third Quarter 2024 Financial Highlights

GAAP

Non-GAAP

Total revenue was $690.0 million and increased 15%

Total revenue was $690.0 million and increased 15%

Cloud revenue was $500.1 million and increased 24%

Cloud revenue was $500.1 million and increased 24%

Operating income was $141.4 million and increased 24%

Operating income was $220.8 million and increased 20%

Operating margin was 20.5% compared to 18.9% last year

Operating margin was 32.0% compared to 30.6% last year

Diluted EPS was $1.86 and increased 34%

Diluted EPS was $2.88 and increased 27%

Operating cash flow was $159.0 million and increased 32%

 

"We are pleased to report another stellar quarter in which our financial performance and continued innovation are redefining our competitive edge, propelling us far ahead of the industry and solidifying NICE as the go-to partner for enterprises across the globe," said Barak Eilam, CEO of NICE. "Total revenue of $690 million increased 15% compared to the same period last year, and robust profitability, marked by a 140-basis point increase in non-GAAP operating margin to a record 32%, an impressive 27% leap in non-GAAP EPS to $2.88, and another exceptional quarter of operating cash flow of $159 million, are setting new industry benchmarks."

Mr. Eilam continued, "We owe these great results to the power of our cutting-edge AI innovation, where we delivered an outstanding quarter and an acceleration in deal signings and bookings for our CXone AI offerings, including Copilot, Autopilot and Autosummary. Our strength in AI-powered automated customer service and our market leading CXone platform, are reshaping the industry landscape as we continue to displace multiple on-premises and cloud customer service solution providers."

GAAP Financial Highlights for the Third Quarter Ended September 30:

Revenues: Third quarter 2024 total revenues increased 15% to $690.0 million compared to $601.3 million for the third quarter of 2023.

Gross Profit: Third quarter 2024 gross profit was $460.3 million compared to $410.4 million for the third quarter of 2023. Third quarter 2024 gross margin was 66.7% compared to 68.2% for the third quarter of 2023.

Operating Income: Third quarter 2024 operating income increased 24% to $141.4 million compared to $113.6 million for the third quarter of 2023. Third quarter 2024 operating margin was 20.5% compared to 18.9% for the third quarter of 2023.

Net Income: Third quarter 2024 net income increased 31% to $120.9 million compared to $92.4 million for the third quarter of 2023. Third quarter 2024 net income margin was 17.5% compared to 15.4% for the third quarter of 2023.

Fully Diluted Earnings Per Share: Fully diluted earnings per share for the third quarter of 2024 increased 34% to $1.86 compared to $1.39 in the third quarter of 2023.

Cash Flow and Cash Balance: Third quarter 2024 operating cash flow was $159.0 million. In the third quarter 2024, $86.4 million was used for share repurchases. As of September 30, 2024, total cash and cash equivalents, and short-term investments were $1,526.7 million. Our debt was $458.4 million, resulting in net cash and investments of $1,068.3 million.

Non-GAAP Financial Highlights for the Third Quarter Ended September 30:

Revenues: Third quarter 2024 total revenues increased 15% to $690.0 million compared to $601.3 million for the third quarter of 2023.

Gross Profit: Third quarter 2024 gross profit was $490.3 million compared to $434.4 million for the third quarter of 2023. Third quarter 2024 gross margin was 71.1% compared to 72.2% for the third quarter of 2023.

Operating Income: Third quarter 2024 operating income increased 20% to $220.8 million compared to $183.9 million for the third quarter of 2023. Third quarter 2024 operating margin was 32.0% compared to 30.6% for the third quarter of 2023.

Net Income: Third quarter 2024 net income increased 24% to $186.9 million compared to $150.6 million for the third quarter of 2023. Third quarter 2024 net income margin was 27.1% compared to 25.0% for the third quarter of 2023.

Fully Diluted Earnings Per Share: Fully diluted earnings per share for the third quarter of 2024 increased 27% to $2.88 compared to $2.27 in the third quarter of 2023.

Full-Year 2024 Guidance:

The Company is reiterating its full-year 2024 non-GAAP total revenues to be in an expected range of $2,715 million to $2,735 million, representing 15% growth at the midpoint compared to full-year 2023.

The Company increased full-year 2024 non-GAAP fully diluted earnings per share which are expected to be in a range of $10.95 to $11.15, representing 26% growth at the midpoint compared to full-year 2023.

Quarterly Results Conference Call

NICE management will host its earnings conference call today, November 14, 2024, at 8:30 AM ET, 13:30 GMT, 15:30 Israel, to discuss the results and the company's outlook. A live webcast and replay will be available on the Investor Relations page of the Company's website. To access, please register by clicking here: https://www.nice.com/investor-relations/upcoming-event.

Explanation of Non-GAAP measures Non-GAAP financial measures are included in this press release. Non-GAAP financial measures consist of GAAP financial measures adjusted to exclude share-based compensation, amortization of acquired intangible assets, acquisition related and other expenses, amortization of discount on debt and loss from extinguishment of debt and the tax effect of the Non-GAAP adjustments.

The Company believes that these Non-GAAP financial measures, used in conjunction with the corresponding GAAP measures, provide investors with useful supplemental information about the financial performance of our business. We believe Non-GAAP financial measures are useful to investors as a measure of the ongoing performance of our business. Our management regularly uses our supplemental Non-GAAP financial measures internally to understand, manage and evaluate our business and to make financial, strategic and operating decisions. These Non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Our Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. These Non-GAAP financial measures may differ materially from the Non-GAAP financial measures used by other companies. Reconciliation between results on a GAAP and Non-GAAP basis is provided in a table immediately following the Consolidated Statements of Income. The Company provides guidance only on a Non-GAAP basis. A reconciliation of guidance from a GAAP to Non-GAAP basis is not available due to the unpredictability and uncertainty associated with future events that would be reported in GAAP results and would require adjustments between GAAP and Non-GAAP financial measures, including the impact of future possible business acquisitions. Accordingly, a reconciliation of the guidance based on Non-GAAP financial measures to corresponding GAAP financial measures for future periods is not available without unreasonable effort.

About NICE With NICE (NASDAQ:NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world's #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of their respective owners. For a full list of NICE' marks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as "believe", "expect", "seek", "may", "will", "intend", "should", "project", "anticipate", "plan", and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Company's management regarding the future of the Company's business, performance, future plans and strategies, projections, anticipated events and trends, the economic environment, and other future conditions. Examples of forward-looking statements include guidance regarding the Company's revenue and earnings and the growth of our cloud, analytics and artificial intelligence business.

Forward looking statements are inherently subject to significant uncertainties, contingencies, and risks, including, economic, competitive and other factors, which are difficult to predict and many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance, and investors should not place undue reliance on them. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements. These factors, include, but are not limited to, risks associated with changes in economic and business conditions, competition, successful execution of the Company's growth strategy, success and growth of the Company's cloud Software-as-a-Service business, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and personnel, the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners, rapidly changing technology, cyber security attacks or other security breaches against the Company, privacy concerns and legislation impacting the Company's business, changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East, that may disrupt our business and the global economy and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC").

You are encouraged to carefully review the section entitled "Risk Factors" in our latest Annual Report on Form 20-F and our other filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance. The forward-looking statements contained in this press release speak only as of the date hereof, and the Company undertakes no obligation to update or revise them, whether as a result of new information, future developments or otherwise, except as required by law.

NICE LTD. AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS

U.S. dollars in thousands

 

September 30,

December 31,

2024

2023

Unaudited

Audited

 

ASSETS

 

CURRENT ASSETS:

Cash and cash equivalents

$

666,734

$

511,795

Short-term investments

 

859,955

 

896,044

Trade receivables

 

629,850

 

585,154

Debt hedge option

 

-

 

121,922

Prepaid expenses and other current assets

 

213,560

 

197,967

 

 

Total current assets

 

2,370,099

 

2,312,882

 

LONG-TERM ASSETS:

Property and equipment, net

 

187,447

 

174,414

Deferred tax assets

 

222,268

 

178,971

Other intangible assets, net

 

246,037

 

305,501

Operating lease right-of-use assets

 

96,743

 

104,565

Goodwill

 

1,853,115

 

1,821,969

Prepaid expenses and other long-term assets

 

212,904

 

219,332

 

 

Total long-term assets

 

2,818,514

 

2,804,752

 

TOTAL ASSETS

$

5,188,613

$

5,117,634

 

LIABILITIES AND SHAREHOLDERS' EQUITY

 

CURRENT LIABILITIES:

Trade payables

$

71,349

$

66,036

Deferred revenues and advances from customers

 

333,968

 

302,649

Current maturities of operating leases

 

13,065

 

13,747

Debt

 

458,360

 

209,229

Accrued expenses and other liabilities

 

548,048

 

528,660

 

Total current liabilities

 

1,424,790

 

1,120,321

 

LONG-TERM LIABILITIES:

Deferred revenues and advances from customers

 

55,223

 

52,458

Operating leases

 

95,206

 

102,909

Deferred tax liabilities

 

9,887

 

8,596

Debt

 

-

 

457,081

Other long-term liabilities

 

23,261

 

21,769

 

Total long-term liabilities

 

183,577

 

642,813

 

SHAREHOLDERS' EQUITY

Nice Ltd's equity

 

3,567,727

 

3,341,132

Non-controlling interests

 

12,519

 

13,368

 

Total shareholders' equity

 

3,580,246

 

3,354,500

 

TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY

$

5,188,613

$

5,117,634

 

NICE LTD. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF INCOME

U.S. dollars in thousands (except per share amounts)

 

Quarter ended

Year to date

September 30,

September 30,

2024

2023

2024

2023

Unaudited

Unaudited

Unaudited

Unaudited

 

Revenue:

Cloud

$

500,114

$

403,324

$

1,450,213

$

1,152,839

Services

 

149,857

 

160,220

 

446,381

 

479,022

Product

 

39,992

 

37,800

 

117,078

 

122,455

Total revenue

 

689,963

 

601,344

 

2,013,672

 

1,754,316

 

Cost of revenue:

Cloud

 

178,923

 

140,564

 

519,603

 

407,144

Services

 

44,652

 

45,292

 

137,401

 

140,216

Product

 

6,111

 

5,130

 

20,134

 

19,935

Total cost of revenue

 

229,686

 

190,986

 

677,138

 

567,295

 

Gross profit

 

460,277

 

410,358

 

1,336,534

 

1,187,021

 

Operating expenses:

Research and development, net

 

91,500

 

84,848

 

265,854

 

241,589

Selling and marketing

 

152,778

 

144,171

 

465,438

 

444,614

General and administrative

 

74,620

 

67,713

 

213,600

 

188,256

Total operating expenses

 

318,898

 

296,732

 

944,892

 

874,459

 

Operating income

 

141,379

 

113,626

 

391,642

 

312,562

 

Financial and other income, net

 

(12,280)

 

(7,037)

 

(41,934)

 

(25,108)

 

Income before tax

 

153,659

 

120,663

 

433,576

 

337,670

Taxes on income

 

32,738

 

28,310

 

90,497

 

81,021

Net income

$

120,921

$

92,353

$

343,079

$

256,649

 
 

Earnings per share:

Basic

$

1.91

$

1.46

$

5.41

$

4.03

Diluted

$

1.86

$

1.39

$

5.22

$

3.86

 

Weighted average shares outstanding:

Basic

 

63,397

 

63,422

 

63,403

 

63,693

Diluted

 

64,838

 

66,223

 

65,741

 

66,438

 

NICE LTD. AND SUBSIDIARIES

CONSOLIDATED CASH FLOW STATEMENTS

U.S. dollars in thousands

Quarter ended

Year to date

September 30,

September 30,

2024

2023

2024

2023

Unaudited

Unaudited

Unaudited

Unaudited

 

Operating Activities

 

Net income

$

120,921

$

92,353

$

343,079

$

256,649

Adjustments to reconcile net income to net cash provided by operating activities:

Depreciation and amortization

 

52,964

 

42,269

 

156,244

 

126,148

Share-based compensation

 

47,252

 

46,213

 

133,882

 

130,488

Amortization of premium and discount and accrued interest on marketable securities

 

(3,398)

 

998

 

(6,726)

 

2,044

Deferred taxes, net

 

(27,542)

 

(13,915)

 

(38,949)

 

(30,787)

Changes in operating assets and liabilities:

Trade Receivables, net

 

(41,462)

 

(25,807)

 

(40,032)

 

(17,720)

Prepaid expenses and other current assets

 

17,164

 

(315)

 

27,665

 

(22,361)

Operating lease right-of-use assets

 

3,273

 

3,182

 

9,926

 

8,685

Trade payables

 

(2,293)

 

11,632

 

4,646

 

784

Accrued expenses and other current liabilities

 

22,149

 

20,835

 

(21,555)

 

(28,691)

Deferred revenue

 

(28,094)

 

(54,485)

 

22,187

 

(39,662)

Operating lease liabilities

 

(2,748)

 

(4,140)

 

(10,524)

 

(11,541)

Amortization of discount on long-term debt

 

430

 

1,166

 

1,404

 

3,449

Loss from extinguishment of debt

 

-

 

-

 

-

 

37

Other

 

345

 

624

 

1,872

 

3,412

Net cash provided by operating activities

 

158,961

 

120,610

 

583,119

 

380,934

 

Investing Activities

 

Purchase of property and equipment

 

(10,419)

 

(5,507)

 

(27,395)

 

(23,126)

Purchase of Investments

 

(138,219)

 

(9,284)

 

(575,332)

 

(200,643)

Proceeds from sales of marketable investments

 

60,125

 

134,486

 

628,246

 

307,038

Capitalization of internal use software costs

 

(16,812)

 

(12,479)

 

(47,986)

 

(41,106)

Payments for business acquisitions, net of cash acquired

 

(44,507)

 

(18,405)

 

(44,507)

 

(18,405)

Net cash provided by (used in) investing activities

 

(149,832)

 

88,811

 

(66,974)

 

23,758

 

Financing Activities

 

Proceeds from issuance of shares upon exercise of options

 

28

 

43

 

2,340

 

1,767

Purchase of treasury shares

 

(86,437)

 

(89,506)

 

(274,040)

 

(219,417)

Dividends paid to noncontrolling interest

 

-

 

-

 

(2,681)

 

(1,480)

Repayment of debt

 

-

 

(23)

 

(87,435)

 

(1,557)

Net cash used in financing activities

 

(86,409)

 

(89,486)

 

(361,816)

 

(220,687)

 

Effect of exchange rates on cash and cash equivalents

 

4,508

 

(2,824)

 

1,260

 

(1,111)

 

Net change in cash, cash equivalents and restricted cash

 

(72,772)

 

117,111

 

155,589

 

182,894

Cash, cash equivalents and restricted cash, beginning of period

$

741,675

$

598,879

$

513,314

$

533,096

 

Cash, cash equivalents and restricted cash, end of period

$

668,903

$

715,990

$

668,903

$

715,990

 

Reconciliation of cash, cash equivalents and restricted cash reported in the consolidated balance sheet:

Cash and cash equivalents

$

666,734

$

713,090

$

666,734

$

713,090

Restricted cash included in other current assets

$

2,169

$

2,900

$

2,169

$

2,900

Total cash, cash equivalents and restricted cash shown in the statement of cash flows

$

668,903

$

715,990

$

668,903

$

715,990

 

NICE LTD. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP RESULTS

U.S. dollars in thousands (except per share amounts)

 

Quarter ended

Year to date

September 30,

September 30,

2024

2023

2024

2023

GAAP revenues

$

689,963

$

601,344

$

2,013,672

$

1,754,316

Non-GAAP revenues

$

689,963

$

601,344

$

2,013,672

$

1,754,316

 
 

GAAP cost of revenue

$

229,686

$

190,986

$

677,138

$

567,295

Amortization of acquired intangible assets on cost of cloud

 

(24,278)

 

(18,967)

 

(73,778)

 

(57,732)

Amortization of acquired intangible assets on cost of product

 

-

 

(260)

 

(410)

 

(766)

Cost of cloud revenue adjustment (1,2)

 

(3,175)

 

(2,160)

 

(9,029)

 

(6,360)

Cost of services revenue adjustment (1)

 

(2,511)

 

(3,016)

 

(7,506)

 

(8,764)

Cost of product revenue adjustment (1)

 

(30)

 

384

 

(90)

 

106

Non-GAAP cost of revenue

$

199,692

$

166,967

$

586,325

$

493,779

 
 

GAAP gross profit

$

460,277

$

410,358

$

1,336,534

$

1,187,021

Gross profit adjustments

 

29,994

 

24,019

 

90,813

 

73,516

Non-GAAP gross profit

$

490,271

$

434,377

$

1,427,347

$

1,260,537

 
 

GAAP operating expenses

$

318,898

$

296,732

$

944,892

$

874,459

Research and development (1,2)

 

(6,734)

 

(8,224)

 

(22,361)

 

(24,405)

Sales and marketing (1,2)

 

(14,944)

 

(12,376)

 

(42,326)

 

(36,533)

General and administrative (1,2)

 

(22,154)

 

(22,348)

 

(59,414)

 

(57,703)

Amortization of acquired intangible assets

 

(5,613)

 

(3,308)

 

(15,824)

 

(12,251)

Valuation adjustment on acquired deferred commission

 

1

 

30

 

24

 

106

Non-GAAP operating expenses

$

269,454

$

250,506

$

804,991

$

743,673

 
 

GAAP financial and other income, net

$

(12,280)

$

(7,037)

$

(41,934)

$

(25,108)

Amortization of discount and loss of extinguishment on debt

 

(430)

 

(1,166)

 

(1,404)

 

(3,486)

Change in fair value of contingent consideration

 

(36)

 

(239)

 

(115)

 

(817)

Non-GAAP financial and other income, net

$

(12,746)

$

(8,442)

$

(43,453)

$

(29,411)

 
 

GAAP taxes on income

$

32,738

$

28,310

$

90,497

$

81,021

Tax adjustments re non-GAAP adjustments

 

13,886

 

13,372

 

42,665

 

37,473

Non-GAAP taxes on income

$

46,624

$

41,682

$

133,162

$

118,494

 
 

GAAP net income

$

120,921

$

92,353

$

343,079

$

256,649

Amortization of acquired intangible assets

 

29,891

 

22,535

 

90,012

 

70,749

Valuation adjustment on acquired deferred commission

 

(1)

 

(30)

 

(24)

 

(106)

Share-based compensation (1)

 

48,731

 

47,287

 

137,997

 

133,206

Acquisition related and other expenses (2)

 

817

 

453

 

2,729

 

453

Amortization of discount and loss of extinguishment on debt

 

430

 

1,166

 

1,404

 

3,486

Change in fair value of contingent consideration

 

36

 

239

 

115

 

817

Tax adjustments re non-GAAP adjustments

 

(13,886)

 

(13,372)

 

(42,665)

 

(37,473)

Non-GAAP net income

$

186,939

$

150,631

$

532,647

$

427,781

 
 

GAAP diluted earnings per share

$

1.86

$

1.39

$

5.22

$

3.86

 

Non-GAAP diluted earnings per share

$

2.88

$

2.27

$

8.10

$

6.44

 

Shares used in computing GAAP diluted earnings per share

 

64,838

 

66,223

 

65,741

 

66,438

 

Shares used in computing non-GAAP diluted earnings per share

 

64,838

 

66,223

 

65,741

 

66,438

 

NICE LTD. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP RESULTS (continued)

U.S. dollars in thousands

 
 

(1)

Share-based compensation

Quarter ended

Year to date

September 30,

September 30,

2024

2023

2024

2023

 

Cost of cloud revenue

$

3,175

$

2,160

$

8,967

$

6,360

Cost of services revenue

 

2,511

 

3,016

 

7,506

 

8,764

Cost of product revenue

 

30

 

(384)

 

90

 

(106)

Research and development

 

6,734

 

8,224

 

22,031

 

24,405

Sales and marketing

 

14,937

 

12,351

 

41,676

 

36,508

General and administrative

 

21,344

 

21,920

 

57,727

 

57,275

$

48,731

$

47,287

$

137,997

$

133,206

 
 
 

(2)

Acquisition related and other expenses

Quarter ended

Year to date

September 30,

September 30,

2024

2023

2024

2023

 

Cost of cloud revenue

$

-

$

-

$

62

$

-

Research and development

 

-

 

-

 

330

 

-

Sales and marketing

 

7

 

25

 

650

 

25

General and administrative

 

810

 

428

 

1,687

 

428

$

817

$

453

$

2,729

$

453

 

NICE LTD. AND SUBSIDIARIES

RECONCILIATION OF GAAP NET INCOME TO NON-GAAP EBITDA

U.S. dollars in thousands

 
 

Quarter ended

Year to date

September 30,

September 30,

2024

2023

2024

2023

Unaudited

Unaudited

Unaudited

Unaudited

 

GAAP net income

$

120,921

$

92,353

$

343,079

$

256,649

Non-GAAP adjustments:

Depreciation and amortization

 

52,964

 

42,269

 

156,244

 

126,148

Share-based compensation

 

47,252

 

46,213

 

133,882

 

130,488

Financial and other income, net

 

(12,280)

 

(7,037)

 

(41,934)

 

(25,108)

Acquisition related and other expenses

 

817

 

453

 

2,729

 

453

Valuation adjustment on acquired deferred commission

 

(1)

 

(30)

 

(24)

 

(106)

Taxes on income

 

32,738

 

28,310

 

90,497

 

81,021

Non-GAAP EBITDA

$

242,411

$

202,531

$

684,473

$

569,545

 

NICE LTD. AND SUBSIDIARIES

NON-GAAP RECONCILIATION - FREE CASH FLOW FROM CONTINUING OPERATIONS

U.S. dollars in thousands

 
 

Quarter ended

Year to date

September 30,

September 30,

2024

2023

2024

2023

Unaudited

Unaudited

Unaudited

Unaudited

 

Net cash provided by operating activities

$

158,961

$

120,610

$

583,119

$

380,934

 
Purchase of property and equipment

 

(10,419)

 

(5,507)

 

(27,395)

 

(23,126)

Capitalization of internal use software costs

 

(16,812)

 

(12,479)

 

(47,986)

 

(41,106)

 

Free Cash Flow (a)

$

131,730

$

102,624

$

507,738

$

316,702

 
(a) Free cash flow from continuing operations is defined as operating cash flows from continuing operations less capital expenditures of the continuing operations and less capitalization of internal use software costs.

 

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