Walmart Offers New Service For Customers to Order and Pay For Online Items In Stores In One Seamless Transaction
Business Wire 4-Dec-2018 2:00 AM
New Technology Allows Associates to Help Customers Shop and Pay With
New Cash Option for Walmart.com Items at Their Local Walmart Store
In a new move to provide even more options for customers to shop the
items they need, Walmart announced today that their store associates can
now place item orders for customers from Walmart.com
via an app on their handheld touchscreen devices. This service combines
the power of technology and Walmart associates to bring Walmart's
endless online aisle of merchandise to Walmart's physical stores, while
allowing customers to pay using all acceptable payment methods –
including cash – in one seamless transaction.
Through the retailer's Dotcom Store service, customers will have the
option to order items sold and shipped by Walmart online and ship
directly to them or to their nearest Walmart store, and can pay for the
items in stores via cash, check, credit/debit or Walmart Pay. This new
service is available today in nearly all 4,700 Walmart stores* and will
be available year-round.
"The Dotcom Store offers customers even more assortment options than
what's on our physical shelves – whether that be different sizes, colors
or varieties," said Tom Ward, senior vice president of digital and
central operations, Walmart U.S. "As busy families come to our stores to
prepare for the holidays, they can feel confident that our associates
will get them everything they need and quickly – whether it's an item
they can find on our store shelves, or online."
To use the service, customers simply locate a Walmart associate when
they can't find an item in store, such as the right size, color, or an
item that is out of stock or unavailable in stores. The Walmart
associate will look up items sold and shipped by Walmart online on a
store handheld device and place the order on behalf of the customer,
with the option of shipping directly to the customer's home, or to the
store for pickup. The customer will receive either a printed ticket or
email/text with a barcode that allows them to pay at any register
in-store. The shipment process begins after the customer pays for the
item at the register and the transaction is complete. Watch how the
process works, here.
Currently, the Dotcom Store app includes all products that are sold and
shipped by Walmart. The retailer plans to add marketplace items on
Walmart.com to the app in the near future.
The Dotcom Store is another example of how Walmart is implementing
technology to help improve the shopping experience for customers and
save them time, following the recent launch of Check
Out With Me to give customers a faster checkout experience, and
offering returns of marketplace items both online and in stores.
For more information, visit the Dotcom Store App blog, here.
*App not available in AK, Hi and PR.
About Walmart
Walmart Inc. (NYSE:WMT) helps people around the world save money and
live better - anytime and anywhere – in retail stores, online, and
through their mobile devices. Each week, nearly 265 million customers
and members visit our more than 11,200 stores under 55 banners in 27
countries and eCommerce websites. With fiscal year 2018 revenue of
$500.3 billion, Walmart employs over 2.2 million associates worldwide.
Walmart continues to be a leader in sustainability, corporate
philanthropy and employment opportunity. Additional information about
Walmart can be found by visiting http://corporate.walmart.com,
on Facebook at http://facebook.com/walmart and
on Twitter at http://twitter.com/walmart.
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