eGain Composer Launch Promises Modular AI Knowledge for Enterprise CX—Key Security and Compliance Features Highlighted
Composable AI Platform Offers Developers Instant Access to Trusted Knowledge
eGain has introduced eGain Composer, a modular AI knowledge development platform, at its Solve25 user conference in Chicago. The new offering is built around composable architecture, aiming to address the industry-wide problem of fragmented and inflexible AI knowledge systems by providing seamless integration with the eGain AI Knowledge Hub™.
With the ability to unify correct and compliant content, eGain Composer is designed for enterprises looking to scale customer experience (CX) applications reliably. The platform empowers developers with robust APIs, enabling plug-and-play integrations for web, desktop, mobile, and agentic environments. The launch reinforces eGain’s commitment to simplifying how enterprises deliver accurate, real-time information across every customer touchpoint.
Security and Compliance Lead the Benefits—Adheres to Industry’s Toughest Standards
One of the most significant strengths of eGain Composer is its comprehensive compliance profile. The platform supports top-tier standards, including SOC 2, HIPAA, GDPR, FedRAMP, OAuth 2.0, and HTTPS—addressing both data security and regulatory demands across industries like healthcare and finance. This provides enterprise developers with confidence that the AI-powered answers and workflows delivered via Composer remain secure and compliant at every stage.
| Key Feature | Benefit |
|---|---|
| Trusted Knowledge™ | Unified, correct, and compliant information available instantly for AI use |
| Advanced Compliance | Supports OAuth 2.0, HTTPS, SOC 2, HIPAA, GDPR, FedRAMP |
| Composable APIs | Flexible, plug-and-play integrations across diverse environments |
| Agentic Readiness | Purpose-built for seamless, reliable actions by AI agents in CX |
| Closed-loop Optimization | Enables ongoing search and answer quality improvements |
Granular Lifecycle Controls Enable Flexible Integration and Quality Management
Developers working with eGain Composer gain fine-tuned control over every step of the content management lifecycle, from authoring to deprecation. The inclusion of Python and TypeScript SDKs, along with open-source Model Context Protocol (MCP) servers available via GitHub, streamlines development and integration—making it easy to surface trusted knowledge through enterprise search, curated AI answers, or agentic workflows.
This flexibility and focus on continuous optimization set eGain Composer apart, helping organizations maintain completeness, accuracy, and compliance as knowledge and requirements evolve.
What This Means for Enterprises: Trusted Knowledge Meets Composable Innovation
The unveiling of eGain Composer highlights a shift towards composable AI systems where modularity and trust aren’t mutually exclusive. By allowing mix-and-match integrations without sacrificing security or data accuracy, the platform provides a strong foundation for enterprises seeking reliable AI-driven CX improvements.
While many companies have struggled with siloed knowledge systems and compliance headaches, eGain Composer could offer a clear path toward streamlined, scalable, and trusted AI CX solutions. Enterprises and developers focused on quality, flexibility, and regulatory rigor may find this modular approach well-aligned with their strategic priorities.
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